Customers from old job

If you recently went out on your own, and a customer comes to you with a complaint about a job that was done while you were employed with your old job, what do you do?

The shop you were at no longer does tinting. Do you fix whatever is of their concern at your expense? Or do you send them back to your last job?

did you do the tinting on this vehicle and is it a legit complaint? Is it a customer that is actually going to bring you more business or just this one vehicle and maybe one more in 5 to 8 years when they trade vehicles? I have had so many cutomers that were going to send their friends because of such great work.....in 8 years I can't really say that many have been because someone refered them because the work was so great....

I would say that you might offer them a big discount for the R&R.

big discount....

A long - winded post for me :

The way I see it is in no way are you responsible..when you are an employee..you are payed to do your job of applying tint, not hold the bag if something goes wrong yrs later . The owner of the business is who makes the big bucks AND takes on the responsibility if something goes wrong..if they are out of business..tough luck for the customer..the customer should have a warranty that is nationwide if it was a legit business using a popular brand and should have no problem finding a shop that will honour that warranty..if he never got one or didn't keep it..too bad.


There's no difference in this scenario and say if you got your driveway paved, 5 yrs later, you notice it's cracking, you go to the place that installed to find they are no longer in business but you remember an employee that worked on the driveway and you happen to see him one day in a restaurant and you want HIM to be accountable for it.


HOWEVER if you think its a good business practice that this guy will bring you lots of work and tell all his friends about you and you will financially come ahead in the long run , than do it . Just make sure your doing for the RIGHT reason is all I'm saying

Yeah, what he said!

Thanks for that, just what I was thinking. I knew it was a loaded question when I posted it, but I wanted to see if someone had this happen to them before.

smart post

Were you the one who did the install ?
If not, then they are obligated to pay you for the work you do, since the agreement was with the
tint shop and not with you.
I'll put it this way:
Say you had a car stereo installed by one of these electronic store chains.
That chain of stores goes out of business.
You stop at another stereo store and recognize the installer who did your car.
He or she will laugh in your face if you try to get them to fix your issue for no charge !
They will be happy to resolve the isssue, but you will need to pay them for it !
Just another case of the customer trying to get something for nothing !