Software Reinstallation Advice

I had to wipe out my hard drive and reinstall Lxi Master +

But when I bring it up, it doesn't recognize that my hardware key is installed...

HELP!! I cant do anything without this program!

Any advice?

I have had this problem with our dongle for Onyx Production House. When we formatted, the software needed to be updated with a newer Hasp Key which was provided free of charge through Onyx. Give your software vendor a call and see if this is the case. Sometimes once a product has been activated you need a new key for re-installation. Hope this helps.

But its saying that my dongle key "cannot be found"

Its like i'm starting up the program without the key in it.



Plus I know Sign Warehouse will charge $150 to "replace" this key

Have you tried the (Add hardware) in the control panel?

Maybe this will help http://www.winternals.com/support/Knowledg...ticle30169.aspx

SW isnt my favorite people-the bulb went out in my scanner-$2 part-they insisted I needed a new computer!!!

If you are running windows xp.. go to their online support web site and download the 'patch'.. which will allow xp to recognize the key...

Good Luck!

nope :(




There's a million and one "patches" out there....any idea of what one I should choose?

My computer is showing that it is installed and working properly.

But when I go to load Lxi, its saying one is not installed

Did the driver for the dongle install after you reformatted? A driver issue is usually what causes a program to malfuntion, even if it says it's installed and working. The driver is in the Sign warehouse knowledge base or if you know who made the dongle which is most likely Rainbow then you can find the driver online. Uninstall the driver if one is installed and reinstall the dongle and driver...which XP should do automatically but just in case find a back up driver.

You're a lifesaver Marco!

I'm back up and running finally.

http://www.signwarehouse.com/support/

Just a quick heads up, anyone running any kind of dongles or other types of hasp keys -- be advised. Updating to Microsoft IE7 has been known to wipe them out or try and update them and they are becomming invalid. This is a known problem with Onyx 6.5, Onyx Production House 7.0, and Flexi 7 & 8. There is no fix at this time other than to not update, or roll back the installation after you install it. Or... not use IE at all like a smart person =P

Updating Internet Explorer and the service packs always cause problems. If it aint broke don't fix it or wait until your forced to update.
Eddie, it's good to hear everything worked out

I had the same problem with IE 7. Fortunately I put the computer in recover to a earlier date, then removed that CRAP from my computer.
It is not worth the trouble to up grade to IE 7. 6 works fine, stay with it!