1 of 100

Ok. So how is this for annoying? A good customer of mine called me a couple weeks ago. He'd just taken delivery of his 2007 Roush Mustang Roadster. It's one of 100 that have been made, his is silver and black, with all the options except the supercharger.

He picked it up in Wisconsin, and the seat had a slice on the face of the seat back. Right next to the embroidered "Roadster" logo. The dealership had hoped to have it fixed before he arrived, but weren't quite that lucky, and he threw a fit. Took his car anyway (since he'd gone several hours to get it), and a new cover was made and shipped to him.

There's a show in Springfield next weekend that he sort of wanted to put it in. But we both agreed that you don't put something like that on display if it's damaged. And I'm full in the shop trying to get three other cars ready for the same show.

Wednesday night about midnight I was out recovering his seat back. It shouldn't have been hard at all. Just yank the old cover and pull the new one on. But the new Mustangs (I'm guessing it's the stock layout and not specific to the Roush covers) have an extra flap down along the rail that is clipped around the tube, and then the pieces are bolted together. Which meant pulling the full seat to the bench, disassembling the whole thing, and THEN recovering.

A 20 minute job turned into a 2 hour job. But it looked nice when it was done, and he's off and running for the show. With the old cover we're going to try to A) leather repair and redye the damaged panel so he has a spare, or B) see if my embroiderer can match up the "Roadster" font and we'll make a new panel to sew in place of the damaged one.


<a href="http://photobucket.com" target="_blank"><img src="http://i184.photobucket.com/albums/x40/stitcher_guy/DSC01077.jpg" border="0" alt="Photo Sharing and Video Hosting at Photobucket"></a>


<a href="http://photobucket.com" target="_blank"><img src="http://i184.photobucket.com/albums/x40/stitcher_guy/DSC01078.jpg" border="0" alt="Photo Sharing and Video Hosting at Photobucket"></a>

nice mustang. he needs gun mental rims for sure

oh yea nice job in over comming and adapting to changes.

Welcome to my world of dealership upholstery.......

Seat back looks nice...



The old part is supposed to go back to the dealership for credit under warranty.....

Most of the time, yes. I do dealer work for the four in our town, as well as Springfield, Decatur and Bloomington-Normal. Normally under warranty situations, the old part goes back in the box and is returned. Over the years, a couple of my dealers here in town have learned that it's easier and more of a savings to them to have me repair covers that they used to swap out.

In this case, however, the part was shipped directly to the customer, plus he is keeping the original piece. Someone screwed up and sliced the seat cover, either during shipping or at the dealership, no one ever told him for sure. It shouldn't have happened, especially with a specialty car like this, and he told me he hit the fan when he got up to Wisconsin to get the car. They backed off and gave in.