liability waiver?

I just wanted to ask if anyone has started with a liability waiver when dealing with the laminated glass doors. I know for a fact that they will break without hardly any pressure if hit wrong. I also know that a glass shop has told me that they are replacing them fairly regularly and that the consumers say they have no idea what happened to them.

Fragile glass and high priced are a reason for me to want to make or at least get some sort of waiver. I also would love to get something that would cover older cars and any sort of damage that might be incurred when working on them. Windshield mirror removal and any other things that might be a situation would try and be listed....

Anyone have such or have you thought about the laminated glass being a high risk?? Manufactures such as Llumar have stated to not put on darker than 35% as the thermal stress could cause glass failure and I for one do not want that coming at me......and Buick for one I have seen laminated back door glasses.....

I have a waiver for old cars, and I also put up a sign on in my storefront that all consumers can read. In my state, as long as you have a sign on the wall you are not required to have the customer sign a waiver, it is better in court if you do have them sign a waiver, but not necessarily required. The following is the waiver I have extremely picky customers sign, or cars I envision really having a problem. The customer's that are not comfortable signing this are the ones that are unrealistic...

ABC Company. will not be liable for interior parts and/or replacement for vehicles that are 5 years of age and older. Sun and heat damage along with normal wear and tear occurs in all vehicles and can prevent the interior from accepting and tolerating normal work conditions used for film installation.

I, am the registered owner of the vehicle and fully understand my interior of my vehicle and knowingly release ABC Company. from any interior damage that may occur from normal film applications. I have been explained the process of film installation, have had the opportunity to ask questions, and know that there may be a risk for increased interior damage due to moisture, equipment, and pressure used to install window film. I also understand that my car may be partially disassembled in order to properly install the window film. I understand that plastic door panels and other trim areas may not tolerate the dismantling process due to brittleness and age and release ABC Company. from any liability for any damage that may occur during the process of film installation.




Signature/date

Vin #

License Plate #

looks pretty good for older cars......

Is anyone else concerned about the laminated glass??

we verbally caution the customer and don't go any darker than 50% on front laminated doors. we don't have them sign anything...maybe we should.

which cars have laminated glass in the doors?

I've been doing this gig for over 15yrs. and have never had a problem with laminated glass be it a roll down ,B/G , or windshield and I've installed everything from 5 to 50,I just don't see the problem am I missing something?

Sounds like an excellent idea !

Be sure to have any waiver you have a customer sign reviewed by an attorney. It could be misconstrued as an admission that you were aware the window would probably break and should not have tinted it in the first place. Have all your I's dotted and your T's crossed !!!!!!!

At the shop I used to work, we had a waiver. A lot of people signed without even reading it. A few other people refused to sign saying that if we messed up there car we would not be responsible for it and that it was ridiculous for us to ask that of a customer. Those people left the shop and went somewhere else.

I have every customer sign a waiver (auto and flat) not only does it protect my company but also informs the customer about the product and what to expect. Doesn't seem to matter how many times I verbally warn a customer selective hearing always comes in to play. For example I have lost count of how many times I would be on a res job and find a chip or seal failure present in a window warn the customer and then later get a call wanting me to warranty the window.
Now, if I find such defects I write it out on the bottom of the waiver and have the customer initial it.
As far as auto that is even more important! Say you have a hail storm and several customer vehicles are damaged you can be held liable and have to file it with your insurance because the vehicles were in your possession at the time the damage ocurred. Happened to a local car dealer who had customer vehicles damaged while they were in the service department.

The customers shouldn't be bothered by a waiver. Doesn't matter where you seem to go anymore there are always waivers. Its just that usally they are in small print on the back of a work order or receipt where no one notices them.