say you are opening a new business where the same type closed down

how would you handle any warranty issues that come your way. Been trying to figure out how I'm going to be handling warranty issues taht may come up seeing as how I am open in a shop that was another glass/tint business for many years, and have their old phone numbers too. I still haven't come up with a solid decision on what I was to do if I fall into warranty situations.

If you are going to benefit from the customer base they established, I personally would consider it ethical to also handle those issues.

I agree.. 100%

my problem is, say on a windshield r & i, normally if there is an issue we can return the piece of glass back to the warehouse for credit. In this case, I could be having to purchase say a new windshield, moulding, adhesive, on my dime which would run upwards of $100 for a job never saw a dollar from and from a customer that may or may not be a repeat customer in the future, if there is nothing else they need for a very long time.

SO, you're saying you are doing tint AND glass at the shop? My advice would be do what you can, short of bankrupting yourself, to work with the tint clients. Glass would be a diferrent situation. If it is a manufacturer warranty, contact the manufaturer, as long as the customer has their original paperwork to prove what they had for a warranty. (same issue for tint, need to show original warranty paperwork) With the original warranty paperwork, the manufacturer should cover the work, since you can bring warranty work to any installer of the product. You may wish to post notification in your shop as your coverage of the former companies warranties. (ie. Must show paperwork) Do what ya can to keep the customer happy.

yeah, do both types of work. The shop there before was a good shop, but like anything, I doubt they were perfect. Like you said, I don't want to bankrupt myself fixing another companies work.

Good luck. sounds like you got a good deal on a location.

I hope, will have some pictures up maybe this week, need some sot of sign, lol

Best Buy opens in an old Circuit City location, would they be handling issues with merchandise Customers bought from the place when it was Circuit City ? Probably not. I would think it is the same in your case.

sort of my idea on things, but you know, people expect a lot more out of small companies, lord knows why.

Most reasonabel people (customers) who come back to you and see all new faces, a new busienss name and such will realize that it is in fact a new business and not an extension of the old one. There should be no reason for you to feel obligated to honor the old companies warranties.

With that being said treat each incident on a case by case basis. If you have the manpower and time with the original warranty paperwork and have the manufactures behind you then it could be good for your business. However I would make sure you let the customer know that you are going above and beyond and in no way are you required to do so. You would be doing so to extablish good will in hope of establishing a future business relationship.

You bought the business and all of the customers. Lack of research on your part = loss on your part. Start out by explaining the new business. If the customer is receptive, cut your losses and have them pay for a portion of the repair. Otherwise, you are like every other business out there. Looking to make a buck and f$#% customer service. If they were a reputable shop, as you say they were, then you have nothing to worry about. I suspect that they were not, otherwise you would not be asking the question. Fix the problem. Think long term rather than short term. Good Luck!!!

Actually I ended up not buying anything, I'm just leasing their old shop and have their old phone #'s, that is where I'm a little stuck. I mean if I was buying their business and using their name and such, then yes, that would be understandable. Eh, I will just take it case by case.

I stand corrected. Sounds like you are able to figure it out. Hope it all works out!