Customer not pleased

Ok so I tinted a G6 coupe over the weekend. I showed the customer all the shades I carry and pictures of the cars I have done. So he picks 40% charcoal. Doesn't want it too dark. So thats a good shade. So I install it and everything comes out nice. So I explain to him that it will look hazy for few days and not to roll down the windows for atleast 3 days. Well he emails me the next day and complained that he couldn't see out at night and the windows looks foggy and bubbly and the one front window was peeling already, and that he stated he took all the tint off. I emailed back and stated that he should have called me before removing the tint, and asked him if he rolled the front window down? Of course the answer was no, but I said I would have redone the one window for him and explained to him that the window is going to look like that fora day or so, just need to give it time to set. He wants his money back of course as well, and I also asked him how he removed the rear window tint without damaging the defroster lines (just to see what he would say) he just responded there fine thanks. So it sounds to me he is trying to scam me. I did say Id offer him half his money back. (only becase he is a broadcaster for a local radio station and don't want him bad mouthing, as much as I would hope he wouldn't. Because that would jsut be shady but you never know these days.

sounds like the auto windows strike again. Gotta let those sit for a while.

Have him bring the car by and if the tint is indeed all the way off give him his money back and chalk it up as lesson learned. IF the tint is on there ask him why he lied.
I definitely wouldnt do anything until I saw the car though.

People will tell you anything to get over on you! Sorry you went through that but it seems you handled it pretty well!

i always tell people to give the film atleast 2 weeks to fully cure. do NOT even think of calling me until the film has cured for 2 weeks. if he pulled the film off himself he doesn't deserve a dime back. don't give him shiat.

he should have come by the shop, i can't stand people that just wanna communicate through email or text when they can just pick up the friggin phone or come by the shop.

shiat the majority of warranty cards say "can take up to 30 days to fully cure" right on them anyway.

i've got a customer i'm dealing with right now. the film is infinity 35. it's been 2 weeks and it still has some dimples in it. (and no...we don't limp wrist. that's what happens with freezing temps and fully metallized film.) he wants it redone.....why???? you're just going to have to deal with the curing all over again?

Yeah I know I didn't want to give him back anything. Im willing to work with people if there is a problem. Its usually something minor like hey there is a small bubble or something I usually just tell him to give another week if not come byte the shop. I usually don't hear from after that week.Some people just don't get it. When I was heat shrinking he goes oh it goes on the outside? Won't it blow off?I was thinking to myself this guy is a moron. He def seem a little strange. And its def going to take a little longer to set with the cold weather. He already stated he doesn't want it redone. Which of course I wouldn't just do it again for nothing either. Just not even really want todeal with the whole problem Im just gonna send him half his money back. And well nothing from the tip either. It just pissed me off more than anything that it wasn't even 24 hours, and he could have just called! Oh well. Its just ashame the things we all have to deal with sometimes.

I never....never......never.... let them watch me tint. Learned that lesson a LONG time ago. Tell them it's insurance b.s, or whatever, just getem in the waiting area. I've told a few custy's, when they won't stop pushing, it makes me "anxious" when someone stands over my shoulder. You don't want me "anxious" while I'm working on your car....... now do you??

Good luck to ya, should make him show you the car tho.

Yeah most usually drop it off. I really don't have a waiting area which stinks. Ive been looking around for a bigger place. But I do hate when someone is watching over me but had kinda no choice then. Oh well its done an over with. Oh im def making him show me the car before I go ahead with anything. Thanks for thelp and letting me b*tch. haha

this is kind of on topic but ive been thinking today actually what happens if a customer says yes tint my car in 35% you then tint the car write out the invoice then they tell you they didnt want 35% and refuse to pay the invoice ?

do you guys get the customer to sign anything before the job stating what film they want on the car ?

and if a customer refuses to pay do you just rip all the film off and send them on their way and just suffer the cost of the film and time ?

i want to be prepared for these a$$hole customers haha

not had anyone that said they wanted one film then changed the story after. I have had a few customers that were nitpicking their job and I decided to just RIP the film off. No way am I leaving the film on the car if they don't like it and want to nitpick the crap out of it......

first off, if a custy wont pay because the tint job is shiat, cant help you there. if a custy nitpicks one dust spot and uses it as an excuse to get there money back.. well this aint burdines. you chose it, you had other options, sorry ill fix the window for you but you aint getting your money back for one dust spot. if a custy nitpicks one dust spot and tries to use that angle to get the car redone darker, tell them you will do the window with said dust spot darker for free and the rest will cost you $---.XX.

there are lots of honest people who understant god dont tint windows and if theres a problem well fix it.. and there are lots of frigginslimebags who just want to phuch with you. especially if your smaller than them (in stature). i have custy bust my crews balls because they think they intimidate them. when that happens, they tell them wait, talk to the owner. 6.3 270# of quick bad attitude, or resolution w/o violence. i let the custy choose. and yes we have firearms in the shop, makes my balls even bigger.

Don't have these problems myself...... with custy's.......

But guns in the shop DO help!!

Agreed! I just stop working and say I cant start until they leave. Its policy. We dont allow people in the shop- If they forgot a phone, smokes, tampons whatever- stop for a minute and they get the picture. I had a shop that was open years ago when I started. NO sitting are. I did my best to make sure they left it but sometimes they could not. I needed the money for sure so I put some chairs and magazines in the corner and kindly told them about a customer who slipped on tint clear and broke his hip. Please let me not worry about your safety and do a great job on your car. It usually worked.

If it were me, I wouldn't give the guy his money back, but I would ask to see the car. Chances are he will show up in something else or tell you to send him the money when the film is still on the car. And so what if he is on the news, they don't get to chose what topics are discussed anyway, so your business will be safe.

If someone refuses to pay for their car after it has been tinted, don't let him take the car. What is he gonna do, call the cops? They can't do anything about it anyway. I would shut my door, lock it and politely ask the custy to leave, and to come back when they are willing to pay for the job, and it will have to be cash only.

If the customer came back and the tint was removed.....there would be no discussion. There's no proof that anything was wrong with the tint, so he's out whatever he paid for the job. Obviously he's trying to get over on you. Just remember.....The customer is NOT always right

ABSOLUTELY!!!!
I'm the first to redo things I shouldn't, just to please an "overly" picky person, but I will NOT put up with from someone that is obviously trying to pull a fast one

no dont give him anything especially if he ripped it off. i do the same thing i try to work with the cust, but of them are just impossible.