Lincoln MKZ customer...

So I tinted a 2007/2008 Lincoln MKZ last Friday. You know the backglass (just like the Ford Fusion and Mercury Milan....with the dots at the top). I have done quite a few of these and the dots have turned out very nice (I don't do vinyl or glue or anything like that). Well, he comes back Saturday when I'm not there and is complaining like a little baby about how there is moisture in all the windows and the dots look like $hit. So, my co-workers tell me about it later and I start to get pissed off because I can't stand customers like that. He comes back this past Wednesday and tries to tell me I didn't clean the window before I did it, and that he would have never gotten it done if he knew it would look like that. (The back window dots didn't even really look half bad!) I told him it was a normal thing for them to look like that, but he was one of those guys that didn't wanna hear it. Luckily, before I had any chance to get smart with him, the owner of the business came out and I let him take over the conversation. Why do people have to be so ignorant about something so petty?

lil Details Window Tinting policy on Dot Matrix.

Dot matrix, black dotted patterns on the top and edges of a majority of automobile windows, are a hit and miss object for tinting. Some will lay down better than others. One large factor in the ability of the tint film to lay down even and look right is the age of the vehicle and the life it has had. If the car has been driven on dirt roads and windows have not been well maintained for cleanliness then the tint film is likely to not lay well.

As a matter of policy, lil Details will tint the whole window in hopes that the dot area will lay down and look beautiful, however, lil Details may leave the upper dot matrix area untinted in the event that we feel the final product will not be satisfactory to our standards of quality. If the dots are left untinted, or they do not lay down and look great, then options at this point would be removal of film and then for the customer to go to a vinyl shop, sign shop, and have them put a piece of black vinyl on to cover the dot matrix area. The only other option would be leave the area open. lil Details does not do the vinyl., but we are offering the suggestion for your convenience.

We are only looking to do the best looking job possible. If you have any questions feel free to call or contact us.

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If I have ANY doubts about the dots on a car then I would give out this statement on the back of the receipt. If after the fact like yours then I would give them a copy of it....

edit: I have only left the dots without tint once that I can think of and that was 8 or 9 years ago...I don't have really have much issue anymore. Of course I did have the issue with the 2 door altima....

I decided a long time ago, to be upfront........ In the beginning, not the end. We vinyl at our shop, works great. Try going over it upfront and see if it helps. Custy's appreciate it

in 10 years I have only had a few customers that have had any issues with my work. I don't have to tell them about things before hand. Do what you have to do.

The ones that I have had issues with were going to be a pain to whoever and for every possible little thing. They would not be pleased with any tint job. I personally don't want or NEED those customers. You simply are not going to please everyone and I for one will not try.

This is the same rear windshield as the Ford Fusion. I couldnt imagine it looking decent without glue or some sort of method

sand the matrix with 1000 git

Always warn them up front. Doesn't sanding them make em rust?

Vinyl 'em. Did a couple Fusion's for the FBI in limo with vinyl. Came out great. And yeah, I'm always upfront with the customer about the matrix or any issues I've had with their certain type of car in the past.

I used to glue em but it was messy for the 1st few times you do it. Vinyl as a backup, always let em know before hand.

Hey deathmetal, why dont you just quit. you are the horror story on this post not your customer. its almost 2009 and you still dont know how to handle the dots on top of rear glass? and you have an angry customer so u go run and hide behind your shop owner. how about you do this: take your job seriously and you wont have problems like this.

ouch!

They don't call him Drama for nothing! Geeze! take a midol!

It's the silver spoon stuck up his a**

I can out-tint you any day, any time. I don't have time for your petty drama. Thanks for the advice thought partner

oh, and dramatints, I'm sure there are some ladies on some street corners where you live that can take care of your problem, so you don't have that bug up your a$$...

I don't reply much due to being fed up with "chest puffers" in this buisness.
In this case I can't help myself!
Everyone has a customer that cant grasp a complication. Turning the customer over to a fresh point of view is a good way to assure your client of your companys integrity. Agree to disagree and see if maybe they might see eye to eye with the boss or who ever. If you can deal proactively, your worst
customer, can become an asset. Only if you treat them with concern and interest with any issue. Try to make time with the customer to address concerns and complications. You will eventually figure out how to deal with any concern and it will take longer than your combined 11yrs. exp. to get it down.

How much time was spent with this on Tintdude in relation to time spent with your customers issue?

The only one to think your the "BEST" should be your customer.

NEVER QUIT! Allways learn! Assume nothing!

Be Nice to your BRO! You both have more in common than you think!


P.S. That Laddy on the corner says "Hello".

[quote name='flintstone' post='655554' date='Dec 3 2008, 09:19 PM']I don't reply much due to being fed up with "chest puffers" in this buisness.
In this case I can't help myself!
Everyone has a customer that cant grasp a complication. Turning the customer over to a fresh point of view is a good way to assure your client of your companys integrity. Agree to disagree and see if maybe they might see eye to eye with the boss or who ever. If you can deal proactively, your worst
customer, can become an asset. Only if you treat them with concern and interest with any issue. Try to make time with the customer to address concerns and complications. You will eventually figure out how to deal with any concern and it will take longer than your combined 11yrs. exp. to get it down.

How much time was spent with this on Tintdude in relation to time spent with your customers issue?

The only one to think your the "BEST" should be your customer.

NEVER QUIT! Allways learn! Assume nothing!

Be Nice to your BRO! You both have more in common than you think!

P.S. That Laddy on the corner says "Hello".





Good advice and well thought out