computercut and graphtec need help

Got a graphtec to borrrow while my plotter is getting repaired. I am using computercut and graphtec ce5ooo . I cant get it to work through com1 port. When i hook it to sign program it cuts okay from usb port. Computercut says it the cable but it works fine on my old anagraph . i have the graphtec on hpgl 9600 baute - none parity -- data bits 8 ---- 1 stop drill ---- handshake xon/xoff . Any info would be appreciated ? I would like talk to on the phone if you could pm your ph# . Tech help keeps blaming equipment ?

Hi there, i'm the rep for Solargard in Canada.
Your plotter may not read the cutting program via Com 1 necessarily.
Go to System under your Start menu, click on system, then hardware, then device manager.....
Under device manager you see what com or port is reading the plotter....
Give that a shot.

this was a problem i had and was advised that i needed a different cable, went to radio shak and picked up a "usb to serail" and works great with the two computers. i got a desk top for th shop and lap top for mobile editing. would of never thought it but this is true it does matter. they are different "who woulda thought a cable would make it speak a different laguage"

the problem is computercut i need to use the serial output from the computer because there program wont use a usb output. Do you use the com1 serial output then convert it to usb at the computer ?