Warranty Issue

wasup people,

I need some help. I'm new to the site and I apologise if I posted this thread in te wrong place... i didnt know where else to post it at. anyway, my tint on my vehicle has changed color so I decided to contact the distributor i purchased it from to inquire about the warranty. i was informed that the issues with my tint was covered under the warranty, however, the company, Diamond Automotive window Film, also knows as Film Technologies International (FTI) has gone out of business so therefore he was not able to honor my warranty. anyway, I called the number on the back of my brochure where i heard a recording to contact a different number (i dont recall if it's the same company or not) there I spoke with someone who told me that the company has file bankruptcy and they can not honor the warranty.

i wanted to know... can someone please verify if in fact this company really did go out of business? cus i'm thinking, the guy that answered the phone, said the company has gone out of business, but yet he's still there...? or, maybe its that small percentage of asian in me that's trying to get something done without having to pay for it! (would you rather I lied...?)

can someone please help! you prompt response is appreciated. awaiting replies....

Sorry to hear about your situation. Unfortunately, the company you're referring to, FTI, has gone out of business. I'm not sure what kind of options you may have, but the company that installed it may have some advice?

contact a member here named Capt Bill. he might be able to do something for you.

try this...http://www.solamatrix.com/contactus.html


contact # is there...see if they can help you out.

thanks everyone for your reply.

this is the number I called... 727 327 2544 which is the same number found on the brochure and on te link above. (doesn't this mean the company is still around?) when calling that number, the option I selected is warranty, which is option 3 if I remember correctly.... option 2 was a recording which gives instructions to call (888-887-2022) for all warranty issues. someone did answer that line and when I asked, the rep told me that I've contacted Sun-Gard. the rep also told me that they could not honor the warranty because Diamond went out of business. if anything, I think that Sun-Gard should be responsible for the warranty since they were once affiliated with Diamond.

btw, I also contacted the installation dealer which originally installed the tint and I was told that Dianmond is an affiliated company of Sun-Gard which did go bankrupt and they wont honor the warranty either.

I can not contact this member...

The error returned was:
You are not allowed to use the messenger feature on this board

can you please contact him for me? have him reply on this thread...

Thanks!

you need 10+ posts before you can use the PM system ...

Film Technologies made both Diamond and Sun-gard. They went bankrupt in January of 2008. The warranty died with that company.
Your confusion comes from a new company purchasing the name and assets from the bankruptcy court. The court does not mandate that the new company assume the liabilities.
That being said, the new manufacturer will help any existing installing dealers service your warranty IF that dealer is willing to take it on.
Where are you located, maybe we can help steer you.

so why did the agent tell me that I've contacted Sun-Gard?

I am located in California, 95210 is my zip.

Thanks, I appreciate anything you can do.

The shop you had the job done at should honor the warranty even if they do not submit a claim to the manufacturer.Most shops have encountered issues like this before.It would be in the shops best interest to fix the problem for you.

well, unfortunately they will not honor it. in fact, his quote is higher than other shops!

Whoops!Call me @ 925-373-2577 or email me thru http://rockymtnwindowtint.com.My name is Matt I will try to help you out.

SWEET! all though I donno if I wanna drive to Livermore though...
but we'll see.... I'll email you now!

thanks Matt! why is it that every Matt I've met are cool...?

I mean I'll email you first thing in the morning!

shoot looks like youre going nowhere with finding any solutions. your best bet is to try and negotiate with the shop that did it. if i had a problem like that it would still be redone. try to at least get a discount , free removal or something. at least they should do free removal, it wont cost them anything and they should be liable for at least removing it, but i understand them not wanting to put anything back on cuz they cant get that film anymore. and with warranty work the manufacturer compensates the dealer back for the film.

then take it to another shop and get it retinted.

unfortunately the problem youre having happens a lot. but the shops that have this problem usually go out of business too, cuz of so many redos.

Bill usually hops into any thread regarding Sungard. I'm surprised he hasnt stepped up and handled this yet. There are shops on this forum who have been helped with warranty issues.

yeah i heard that if companies still kept the new sungard the old warranties would still be good.

I personally have been offering to re-do for 1/2 price and not charging on labor with the Sun-garb warranties.

You should call Sun-gard and ask them where the nearest dealer is to you. Find them and they should be able to help you out better than a shop that is not using sun-gard film anymore.....

Thats what i was trying to do.

This issue is soon to be taken care of thanks to a member named Bulldog for forwarding my contact info to a local Sun-Gard rep in my area!

Thanks Bulldog!

way to go bulldog, way to get things handled for the guy.

Hell yeah thats what I'm talkin bout. WTG Bulldog!

Can anyone give me an opinion on the Diamond Quartz series. I picked some up cheap but am too afraid to use. I tried to sell cheap and got NO calls, so I still think it must be questionable. Any opinions. I installed some on old F150 and it looked fine, but no 1st hand knowledge of this film. Thanks.

I have a bunch of FTI diamond film that is the same as regular film just a label over the old one. Never was different film just cost more because the dealers were “special” the customer got a diamond no fault warrantee that FTI sold to the dealer at a extra cost if memory is right. Want to buy some of mine?

When your contracting for everyones seconds in bulk and your reselling it for prime film you should expect some trouble. Is this some of your leftover seconds?

Well read the post very slow...... I am talking about my diamond - fti film. fti was making pretty good film when I was a diamond dealer I don't remember if Diamond Quartz was one of the Diamond series or it is a re-box AddectedtT was talking about I don't contract for anyone’s seconds and are you saying I am buying seconds and putting them in different manufactures boxes? I probably misunderstood that. I'm Global all the way, heard of them
Why do you say "Yes I'm a azzhole in real life"? Just advice dude that's IMO. Life is very short, we never know how short so live your life in harmony if you can.

So your stating here publicly that you have never contracted or purchased a major manufactors 2nds for resell. Care full what you respond here, I dont make statements like some of the others without proof. Sir trust me Im living my life with with harmony, Im the one with here with 100% clear conscience

..this should be good..im waiting for stans reply.

Dude you are getting real close to surpassing azzhat and entering the area of defamation. I’m not real sure what your agenda is; I don’t even have a clue what you are talking about. I have trained for years and some sponsors have shipped me their returned film for training but that’s about it. I don’t even sell that much film and certainly am not a player in the bulk or seconds business. I use lots of Global QDP and HP in my retail shop and have a pretty good supply of SolarG, STek and FTI film in inventory for warrantee match work. Most of that film is left from when it was my primary product and some I have bought from tinters going out of business over the years. Most of that film (I haven’t put the FTI rolls up yet) I have priced below my cost to clear it out. Is that what is bothering you? So where you from?
Peace out Mr. Harmony

azzhat...oh no not the name calling

defamation.............your kidding right, I guess next you threaten with a lawyer

No agenda, just a simple yes or no answer

Location: Oklahoma City area 78-93 Dallas area 93- present Rep and Distributor been out of the rep business since 07 but still talk to old contacts daily

Funny you keep mentioning FTI in your responses to me, care to elaborate why? I know why, because you know I speak the truth. I could care less what you do with your business or film. You hint around here for years how youve been screwed by all these companies and so on. Maybe some of them wouldnt meet your ridiculous demands

Again, It was a simple yes or no answer. You can keep dodging the bullet like all these other guys around here if you wish. Im done. Peace out

what else would you call is besides defamation?
you come on here with no solid proof as to any reason why Stan is buying and selling secondhand film. If you look at his website and videos, you will see that they run a very large window tinting shop and school. It looks as if they are cycling through 20+ cars a day, I would like to see your shop come close to that. I also remember in the past talking to him, and he said he buys upwards of $500k of film a year. I don't know about you, but I sure as hell know my business is not that big.

He has already given you a yes/no answer a couple times. So stop being a instigator and asking the same stupid question and trying to cause problems.

As for FTI, yes, he keeps mentioning it, but if you look, its because you specifically ask about it each time.

First, ATT asked about the film, so he responded with any answer. Any who has talked to Stan knows that he has a very large inventory of leftover film, just like he states, for warranty work. He simply offered to sell some of his extra to ATT if he was interested in using it more.

Second, you accuse him of buying seconds, so he simply goes on to defend the film, and talk about why it was good when he carried it.

Third, he talks about the brands he used to carry, as he switches brands a lot. He said he has a stock of SG, SunT, and FTI films that he sells at a very discounted price a lot of time to make room for new inventory.

I know personally I have bought several rolls of film from him, and it is identical to my main line factory direct film that I have. NO difference whatsoever, it is not "seconds".

Take the stick out of your ass, and stop trying to cause problems and hate on Stan, because if you were to actually talk to him, you would see that he runs a very good business and school. He didn't become the biggest tint school for no reason.

If you only knew, but your id name says it all scottydosntnkowchit. Reread the posts without your head up stans azz rose colored glasses on.

I have personally bought Stans film that he resells on his website and had it tested and you are correct its not seconds and he runs a hell of a business and school. Do you se me critique it anywhere?. I never accused him of only buying seconds. I just know for a fact that some of the blow ups hes had in the past have been over his want or need to buy "factory second" films and just wanted him to come clean and speak the whole truth. I am so sick of liars on here its pitful. In my opinion these guys that cant tell the truth or a bigger eyesore to the industry than the hacks that are whoring out prices.

Now im done

he's not buying the seconds to sell, hes buying it to use in his school. think about it, when you tint many many windows a day, and just take the film off and scrap it ten minutes later, why waste first run film on that? getting secondhand film is a lot cheaper, and that way it is going to a good use and not just getting thrown away, or sold to someone who would actually use it on a car and try and sell it. you can't blame him for trying to save money on something that would otherwise be a waste

It’s no use trying to make since with him but thanks for taking a bullet! How would you like having him for a distributor ? Attitude had a lot to do with his “retirement” I would bet. He admits being a SunG head, that’s where his problem is. Capt. Billy has been sending me defamatory mails since I mentioned on another thread I thought some bad film in NM looked like FTI. I actually use first run top quality film in training. Over the years SunG, SolarG, SunT and Global have sponsored training classes. SunG is the only one that sent seconds the others supply top line film for practice. BTW they are affiliated with a competitor of mine in training right now.
Thanks again for taking up for me.
Stan

haha no problems. I could care less what people say about me online, their just trying to make themselves look like their better than you.

The internets, serious business

"He admits being a Sunguard head" another bold face lie. Please find this and back that statement up. The problem is with liars and you keep digging yourself a bigger hole.
Never used an ounce or sold 1 inch of sunguard products in my life. And honestly dont like the product new or old.

Got out of the business when the family purchased a 49% stake in a branded automotive franchise.

Now whos talking crap about something they know nothing about and instigating

Not at all, Ive admitted no problems with his business or schools. Way more successful than I was. Not trying to make myself look better than anybody. Just sick of lie after lie after lie from some of these people on here

dude you are the one with the proof remember? you are a piece of work for sure, you have been finished your last 2 post You have a interesting understanding of the English language when you read a post.
Pit Stop I know your story, I lived down the road from you for years
Cheers my internet bully

Everyone poking at each other, makes for a good read though

Time for a Class AZZHAT Lawsuit??????

you're screwed. give up and pay to have it done by a real film co.

not my battle, but, AzzHole, why r u a D bag???? If u dont like the things posted on the site then do us all a favor and BEAT IT. only 3m reps talk as much poop as you. dude relax.

Maybe you didn't see my post after that....








It's a good thing there are good companies out there with good people like "Will from Sun-Gard" who's honoring my warranty. I'm just waiting for the film to arrive at the shop. Even better are websites like tintdude.com with member like "Bulldog" who's willing to help other members with their problems.



THANK YOU!

Maybe I spoke too soon! The shop claims the film was never sent....and taking into consideration that it's been over a month now since my last post (waiting for the film to arrive) and now I seem to not be able to get a hold of "Will from Sun-Gard".... Will may no longer be with the same company since the greeting on his voice mail has changed but I really don't know.


Perhaps Bulldog, (if willing) can try and help me once again and see if he can get any info.... or I'll just pay to get it done again. From a more reliable company this time...

Mic check.... mic check....

Anyone still here? thought I'd give an update. First of, many thanks to Bulldog who once again pulled thru for me. He provided me with contact information to the top dog of Sun-Guard and was able to get my tint done finally. The tint was a lil bit on the lighter side though, but I can't complain much. Not planning on keeping the car anyway...in fact, I'm preparation to sell it and fixing the tint was one on my list.

Anyway, thought I'd give an update for those of you who cares to know.


brown~CHICKEN~brown~COW!