Anti-Graffiti Film Problem

Anyone know what would cause the AG film to not want to come off easily. Sold some to a glass company (Film Only) who in turn sold it to a customer. Now the customer is calling back saying they are having a hard time getting the film to come off and the glass company is asking me what would cause it. I have no focking clue since I didnt install it. Anything????

Some brands seem to think changing the name of a security film to AG is enough to sell it as such.. but its muuuuuuch cheaper than all the other offerings in anti graffiti films, and a PITA to remove.

Cut into smaller strips and then remove and scrape away.

Sounds like false advertising from JWF to me. If I find this to be true in regards to their "easy peal and replace" AG film I will be pissed. The customer put it on very very high end windows in a multimillion dollar home under construction for protection from subcontractors.

So it was applied backwards then as in not applied to the outside like it is intended for? And how long was this film put on? Did you give them an instruction sheet regarding the application of this film?

It might be slightly different from security I have no way to proove my comment, just an educated guess... but some AG films out there are brutal to remove and others are a breeze. In my hood Madico, Suntek and Solargard seem to be the most popular AG films for ease of removal, quick drying time and great clarity. Some others are known for what you described above.

Usually goes, they get the better priced film 1st, then realize the savings are lost after you spend forever removing.

they are not tinters what do you espect?

if the film really does not come off or coming off in pieces then you did not sell them AG film you sold them some 4mil clear film in which will happen, especially if they cleaned with something abrasive or amonia based glass cleaner. thats all i can think of, now all you can do is telling to just scrape that
shiat off with some good old labor time

You were sold a bill of goods (along with 4 mill security in sheeps clothing) If it will not remove properly, call the manny and complain. Have them either pay for removal or send free film to cover the cost. Push them hard on the 'wrong film' issue. Good lucK!!!

i think someone sent the wrong stuff on purpose

give em a quote for you to do it

my thoughts exactly.

they might have boxed it wrong.

AG films comes off nice unless its baked on there.

Are you sure that the glass company passed on the right film?

I think they are right, wrong film. Have fun getting that security film off.

I spoke to the film rep and he said between you and me, we might have sent you the wrong film even thiugh the invoice says AG but there is know way of knowing for sure who is at fault. The contractor got all the film off now they are wanting to know how to remove the adhesive residue left behind. I am going out tomorrow morning to show em. Sometimes I am just too much of a nice guy... I looked on google maps and this house is freeking Huge!!! Right in the middle of Murfield Village Golf Course (PGA Stop). Maybe its Jack Nicholas's new build....Its his course.

I went out to the job site today. Huge freaking home, custom everything. I about sheet myself when the contractor showed me the windows in question. Custom made real french pane windows made in Maryland to the tune of $500,000. Apparently window makers applied the film to both sides of each french pane (approx 200 or so panes). They got all the film off but still had adhesive on the glass. I handed him some diluted simple pink a scraper and blades and said, this otta do it, see yah later...

Gents,

I’d like to offer some information on this topic and throw a question out to you:

My understanding is that the AG films feature an adhesive which is electromechanically bonded to the polyester. This is done via corona treatment during the coating process. The objective is to create a stronger bond between the film and the adhesive than between the adhesive and the glass.

We sell both a 4M and an 8M AG film in our Express Line. We have a steady group of clients that purchase it and are delighted with the performance. When we test it in-house, it performs as advertised.

Still, we do get the occasional complaint about residue. Some dealers have indicated that for sunlit glass, the time of day is a factor during removal. We have yet to completely figure this one out.

My questions are as follows:

Has anyone ever experienced sporadic residue on the “top-preferred” brands? Do their films pull away without residue 100% of the time? What about glass surface temperature? Does the length of time it’s been on the glass make a difference?

Thanks in advance for your help on this one.

Howard Paritsky
Express Films

I have never had an issue regarding this topic and I have applied AG from several manys in many different situations interior and exterior.

have fun removing that security film, but i have come across situations that even real AG film will lleave adhesive behind, or depending on how they were cleaned coming off in tiny pieces .

If you are having issues with this once in a while you may want to look at using something different in your application solution or what you are prepping the glass with . And I like your new avatar as it cracks me up when I see it.

Our AG is removing fast and easy - and I what's a problem to make special glue
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It sounds like some of you NEVER have issues, while others have OCCASIONAL issues. That's exactly what we hear from the field. I would be sincerely grateful for any tips and/or tricks you don't mind sharing, which can be passed along to any dealer having a problem.

Thanks to all.

Howard Paritsky
Express Films

i believe the more older ag film is on a window, when it comes to a point to remove is gonna leave at least a bit of adhesive, i've noticed that after a couple years of going back to certain locations, when removed it leaves adhesive mostly in the center, or edges. also at some angles you can tell the delamination cause by i guess an amonia product such as windex, makes it even worse when trying to remove.