Tint Job

Just got my new ride done Monday. Upon conclusion, I briefly looked but didn't see anything wrong. Got home and washed the streak marks off the exterior, and then saw two scratched-etches in the rear glass. First one's 3" and not too bad, but the other's 9" and half of it is deep enough to clearly see and feel with the fingernail. It's at the upper dot-matrix area, and am sure it happened when they laid film down to measure/cut it (lines-up perfectly). Sorry, no camera. I suppose that it's just a cosmetic flaw ?? that I can simply choose to live with, but would really appreciate advice as to whether I should pursue the issue and get it remedied?

I did immediately notify the tint shop, but they have not returned the call. Tomorrow's day three, so I'll roll-down and inspect the rest. Hopefully there's no other scratches anywhere else. Almost made it a whole month without any cosmetic flaws to my 2010 Fusion Hybrid, haha. I know, happens.

If you have to spend alot of time to find them, would not think it is a big deal.
If, however, it sticks out like a sore thumb from a distance, I would persue it.
Really up to you as far as what your feeling is on it.

does your nose hit the glass when looking foe it?

Well, sir, since I don't know you, please excuse me for asking whether that's a legitimate question out of concern, or sarcasm, to mock and belittle? My cynicism suspects that it's the latter, but will address it both ways, just to be sure.

If it's legit, than no, I don't have to strain at all, not the slighest bit. It's very easily seen, even with my 47 year OLD eyes, when standing at the garage door, five feet away. Right there in plain sight, perfect straight lines etched into the glass of my ride, with 450 accumulated road miles.

IF it's sarcasm, then I'm a little bit disappointed, but must admit, that's very funny, glad you found the humor in it. Unfortunately, IF it's sarcasm, well, it's that very attitude that gives some "professionals" a bad rep. Thankfully, I honestly believe that the majority, care enough to try and avoid damage at all costs, and are very proud with their finished product. The honorable professionals are accountable for their work, and for their mistakes. When a customer pays for the service of the installation of window tint, I don't believe that it's an unfair expectation that the job will be done without damage, and yes, an etched window is still damage that should not have occured in the first place, no matter how trivial some might consider it to be.

Having said all of that, I fully understand that accidents/mistakes happen, and am willing to come to a fair compromise. All I really expect is the common courtesy and respect of an explanation, and that, along with the attitude of the professional, will go a long way in how things like this get resolved.

BTW, I was very polite and respectful when speaking with my Tint guy. This afternoon, after work, he saw the car, and the look on his face spoke volumes. He immediately accepted accountability and offered to repair or replace the window, my choice. Being a reasonable man, and understanding that it's merely cosmetic flaw, he earned my respect, so I decided to walk away with a handshake. Now my car has a little "character". I'm not perfect, so why should I expect my ride to be?

With my Wifes new car, there is minor nick or 2 in the glass, but I had to look really close to see ot, so no issue.
I was hoping that might be what you have ended up with.
From 5 feet away, though ?
Not good !

i'm not gonna comment on something i haven't seen. it's 2009...get a camera.

Get some good rubbing compound and see if you can hand polish it out first.

if you can feel it with your fingernail it will not rub out.

Or at least a camera phone don't all phones have cameras theses days

Dude I wish all customers were like you! Accepting responsibility is something some people have a hard time doing but he did
thanks for checking out TD
Cheers
Stan

Wish all the custys were this cool. Most of them are looking for somekind of freebie. I like your style man!!! You make our job worth it.