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Blktint

Refunds?

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I have had a few A-holes to deal with over the last 14 years and when it comes to having to remove film and give a refund, Let's just say I make it as easy on myself as can be and let the next guy deal with the BS. 

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I am way harder on my work than my clients, so if I have a complaint I will offer to redo once but let them know that it may be better or worse. a spec here or some other imperfection. Normally my people opt to not do anything. I have found it is more about educating them before the install and pointing things out when they pick up if anything is there. I do not remember the last time I gave a refund if ever. Just my 2 cents 

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I may get some flack for this but, I eyephuck the film before install and if I see defects in the film I send it back, if you have contamination using acceptable film after your install then you need to figure out where it is coming from and figure out how you can prevent it, that is what I did back in the day when I was tinting autos.

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Twisted and MikeMN are on the right track here.  If you are giving a refund, essentially, it is your fault.  After 3 years you should know what is leaving your shop.  If you are having a lot of conversation that involve talking about a refund.. Then you need to sell yourself differently.  

 

While we would love to be 100% perfect... it's not going to happen.  Your customers should understand this before you start.  

After install, during delivery.  If there are spots that the customer is complaining about.  They are probably spots you already knew about (or at least should have known about) before you pulled it around.  If you pulled it around hoping the customer wouldn't say anything or knowing about a spot that needed to be fixed,,,,,,,then that is on you!!  

 

If something comes up a day or so after install, which sometimes happens.  Then fix it and keep a happy customer.  But all in all, you should be able to explain yourself well enough to not have to give a full refund.  

 

There are those that you just can't please and will always be a pain in you arse.  Just  try move them on and hope they are few and far between

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I agree.

Happy customer, or tint off and full refund.

We advertise a 100% money back guarantee on our workmanship. If I can't do a good enough job to make you happy, I don't want your money. But you won't be walking out with a free tint job either.

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There has been a few situations that either the film had a flaw or I messed up. I sometimes will give the customer the option to except it at a discounted price based on what the labor and materials would cost me or give me the chance to make it right.

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heres one for u . Did tailights on a Mercedes . After agreeing to the price when ready to pay  he begs for $20 off then $10  then $5 . He had no pride . So job came out good . He calls me yesterday 3 weeks after saying they  are bubbles in the tailight . I told him to bring it back and i will fix it . He says he has no time and that he wants his money back and he will take it off himself . If he has to come to the shop he wants an extra $50 for his time plus a full refund . I had to ask if i was being punked ? he was dead serious . 

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I am way harder on my work than my clients, so if I have a complaint I will offer to redo once but let them know that it may be better or worse. a spec here or some other imperfection. Normally my people opt to not do anything. I have found it is more about educating them before the install and pointing things out when they pick up if anything is there. I do not remember the last time I gave a refund if ever. Just my 2 cents 

:ditto

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Had a situation like that at the last shop I worked. Guy complained that the tint didn't work and he wanted a refund. Long story short he and the owner had it out and he left, about a week later guy does a charge back on the card he used to pay for the job.

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I guess if someone really wants to get a free tint job out of it, they will find a way. Not sure if when a customer does a charge back if the business is contacted to give their side of the story or not... if not I guess there isn't much that can be done in that case to prevent it.

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