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I almost lost it with a customer today


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This guy is a repeat customer of mine, so I tried to be nice. He is hispanic, and his wife doesn't even speak english (I h@te that), so he is here with her car complaining of a few specks of contamination on the driver's window.

The weatherstrip is literally falling off of this door, cracked and peeling rubber everywhere. The door panel is totally cracked on the top edge too.

The rest of the job is nearly perfect. She was all upset and drove off quickly when I told him that I would redo it, but it might be worse unless she replaces the weatherstriping that's hanging in front of the glass.

She thinks she has this really cool car or something, and it's a POS '95 Grand Prix 4-door. Sometimes I just want to tell them that Garbage In = Garbage Out... but I know that she thinks her car is a gem.

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I just had this customer call me (the hubby that is). He offered to pay me to redo the roll-down, 'cause she doesn't understand when I suggested she get the weathstripping replaced beforehand.

IMO, new weatherstripping and less wind noise while driving would be more worth it than paying me to replace a peice of film due to a couple of spots of contamination.

Though I will do the window over for no charge, I probably won't touch anything for this guy, or his woman, again... unless it is a nice vehicle of course.

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