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Software Reinstallation Advice

Guest EddieK

By Guest EddieK
in Plotters and Cutting Systems

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Guest EddieK

Guest EddieK

Posted
Posted

I had to wipe out my hard drive and reinstall Lxi Master +

But when I bring it up, it doesn't recognize that my hardware key is installed...

HELP!! I cant do anything without this program!

Any advice?

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Guest

Guest

Posted
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I have had this problem with our dongle for Onyx Production House. When we formatted, the software needed to be updated with a newer Hasp Key which was provided free of charge through Onyx. Give your software vendor a call and see if this is the case. Sometimes once a product has been activated you need a new key for re-installation. Hope this helps.

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Guest EddieK

Guest EddieK

Posted
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But its saying that my dongle key "cannot be found"

Its like I'm starting up the program without the key in it. :lol2

Plus I know Sign Warehouse will charge $150 to "replace" this key

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TINTDESIGNZ

TINTDESIGNZ

Posted
Posted
But its saying that my dongle key "cannot be found"

Its like I'm starting up the program without the key in it. :?

Plus I know Sign Warehouse will charge $150 to "replace" this key

SW isnt my favorite people-the bulb went out in my scanner-$2 part-they insisted I needed a new computer!!! :thumb

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Guest EddieK

Guest EddieK

Posted
Posted
Have you tried the (Add hardware) in the control panel?

My computer is showing that it is installed and working properly.

But when I go to load Lxi, its saying one is not installed

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Guest Marco

Guest Marco

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Did the driver for the dongle install after you reformatted? A driver issue is usually what causes a program to malfuntion, even if it says it's installed and working. The driver is in the Sign warehouse knowledge base or if you know who made the dongle which is most likely Rainbow then you can find the driver online. Uninstall the driver if one is installed and reinstall the dongle and driver...which XP should do automatically but just in case find a back up driver.

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