Jump to content

Sun-Gard/Glass-Gard reopening

capt bill

Recommended Posts

Guest Da Beach

Guest Da Beach

Posted
Posted

This is really disappointing. It may also even be repeated. Do you think the other factories are watching what happens? OF COURSE!!!! "Hey...if FTI can shut down and not honor warranties then re-open under "new" management, let's do it too." :)

I hope FTI did not start a trend.

But at the same time...if the "new" management was to take care of their old customers regarding their claims and maybe whatever ever the claims amounts may be and put it towards an initial purchase, they may turn something negative into something very positive. :thumb

Pros and cons for you Capt. Bill, think about it. And I didn't even charge you, wait a minute...you can put this advice towards a few hundred feet of film. :)

Link to comment
Share on other sites
  • Replies 27
  • Created
  • Last Reply
Guest Da Beach

Guest Da Beach

Posted
Posted

Just thought of this...

Capt. Bill, how about sending everyone some free stuff :) like.... hats, shirts, polos, rolls, aprons, olfa knives, pens, swatches, brochures, sample pieces, sample boards, shoes, pants, and yeah a sample of how your warranty program works. :)

Link to comment
Share on other sites
Guest Litespeeds

Guest Litespeeds

Posted
Posted

Just spoke yesterday to my Huper Optik rep regarding what's new in the horizon and he did mention about the company buying out the old Sungard plant which has some new state of the art tint manufacturing machines. I had a long talk with him and even told him that the reason why the ceramic film is difficult to work with is all because of the clear liner. To test my theory, I removed the liner from some Ceramic 30% and tried to shrink it both ways (up/down and side to side)and it puckered. Shrank the film itself and one way puckered while the other way shrank fine. Took the liner off some Suntek film and it shrank perfectly so I told him to suggest to HO to replace all their liner's with better ones. It's hard for a company to invest extra money on a disposable product but they will have to if they want to gain new accounts for their automotive segment. Also mentioned that they should roll their films onto each roll in the proper direction.

Now back to Sungard. I am dealing with warranty issues by telling the customer that the film manufacturer went out of business so the best we can do is remove your old film for free but you will have to pay to have new tint put back on. At least it shows that we are trying our best to accomodate our customer but it is the product that went bad and not our labor installing it. If they have a problem with that, they can take Sungard to court but guess they can't do that since they went out of business. :)

Link to comment
Share on other sites
Guest JUSTIN

Guest JUSTIN

Posted
Posted
This is really disappointing. It may also even be repeated. Do you think the other factories are watching what happens? OF COURSE!!!! "Hey...if FTI can shut down and not honor warranties then re-open under "new" management, let's do it too." :)

I hope FTI did not start a trend.

But at the same time...if the "new" management was to take care of their old customers regarding their claims and maybe whatever ever the claims amounts may be and put it towards an initial purchase, they may turn something negative into something very positive. :thumb

Pros and cons for you Capt. Bill, think about it. And I didn't even charge you, wait a minute...you can put this advice towards a few hundred feet of film. :lol2

A window tinting business can do the same. They can close down and reopen a business with a different name and they don't have to honor the old warranties. If consumer's in any way shape or form feel defrauded over any automotive service (window film installation), they will carry that baggage every where they go. If a large sector of the population just doesn't get any warranty coverage for film they were promised when they purchased it, it can have a huge impact on future sales for the entire industry-including Flat Glass. I interface with our consumer's every day, and I have the time to get the feedback on the auto side, and I can't tell you how many women share with me that they had a car years ago with bubbled up film and they were really against tinting another car b/c of warranty issues or their misconception that all film bubbles. Their spouses literally dragged them in to get their car tinted. If that same consumer trusted you to begin with, it could be detrimental not to eat the warranty.

I live in such a small town that word spreads like wildfire. To not completely cover the warranty is too great of a risk for me compared to the out of pocket expense. Two words I will keep saying....repeat customers. Word of mouth is your best form of advertisement :)

Link to comment
Share on other sites
Guest willie

Guest willie

Posted
Posted
This is really disappointing. It may also even be repeated. Do you think the other factories are watching what happens? OF COURSE!!!! "Hey...if FTI can shut down and not honor warranties then re-open under "new" management, let's do it too." :beer

I hope FTI did not start a trend.

But at the same time...if the "new" management was to take care of their old customers regarding their claims and maybe whatever ever the claims amounts may be and put it towards an initial purchase, they may turn something negative into something very positive. :beer

Pros and cons for you Capt. Bill, think about it. And I didn't even charge you, wait a minute...you can put this advice towards a few hundred feet of film. :rollin

A window tinting business can do the same. They can close down and reopen a business with a different name and they don't have to honor the old warranties. If consumer's in any way shape or form feel defrauded over any automotive service (window film installation), they will carry that baggage every where they go. If a large sector of the population just doesn't get any warranty coverage for film they were promised when they purchased it, it can have a huge impact on future sales for the entire industry-including Flat Glass. I interface with our consumer's every day, and I have the time to get the feedback on the auto side, and I can't tell you how many women share with me that they had a car years ago with bubbled up film and they were really against tinting another car b/c of warranty issues or their misconception that all film bubbles. Their spouses literally dragged them in to get their car tinted. If that same consumer trusted you to begin with, it could be detrimental not to eat the warranty.

I live in such a small town that word spreads like wildfire. To not completely cover the warranty is too great of a risk for me compared to the out of pocket expense. Two words I will keep saying....repeat customers. Word of mouth is your best form of advertisement :krazy

Well said :beer

Link to comment
Share on other sites
Guest Sprinter

Guest Sprinter

Posted
Posted

no really you bought and took on the reconized name of 35 years, you take on all the warranty work that will go along with it!!!

like what the distributors did before was to have a shop or two shops in town who did all the warranty work for sungard, same thing can happen here, they get paid in film anyways so stock them up and send every job to them for the warranty, shop makes out cause now their the GOOD guys in town honoring warranties, paying the help x amount and making up the rest in film, win win situation.

now Captin Bill balls in your companys court, you should do some quick talking with the owners to make them understand how this will make them money in the long run, one can only hope you do the right thing.

Link to comment
Share on other sites
flat rock stan

flat rock stan

Posted
Posted

I don’t really care because my exposure is low. I have only did one car since all this happened and I just took the hicky but that does sound like a great business decision. I did hear that the current claims run into the millions but……….. just saying. Capt Bill its great to have you back here no matter what happens. The old company was really great to work with on this. Treated me great even when I didn’t sell the product. :lol2

Stan Foster

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
  •   Sponsored by
    tintwiz

    auto-precut.com

    signwarehouse

    martinmetalwork.com

    tinttek

    filmvinyldesigns

    ride wrap

    Conco

    Lexen

  • Activity Stream

    1. 7

      Air80 vs Stratos70 Windshield

      Since there is no limit of darkness on the top strip, I have wanted to tint it. But I would go very dark, to help with sun glare in the evening.
      mikenot in Window Tinting - General Discussion
    2. 7

      Air80 vs Stratos70 Windshield

      Yeah that’s a very fair point to a degree I’m probably overthinking it. I don’t see really significant glare reduction until you get into much darker tint. Like you I think visibility for me is more important living in the country. I’ll probably see what the specs list the differences between 70% and 80% and then double check with the tinter as to what they recommend. Likely will end up with 70% with a strip along the top. Air80 seems to be much more popular, not sure if it’s due to performance or the difference in cost being so much more for the stratos. thank you
      joshiemcduck in Window Tinting - General Discussion
    3. 0

      Process

      Hey guys - so I work for a vinyl graphics company that is adding window tinting to their repertoire and I had a question about your guys' ideal process. I have my plotter set up and my window tinting software ready to go, but I am completely ignorant about the way that tint installers prefer that things be cut. Currently, I will plot/weed the tint and cut the backing away as much as I dare before handing it over to the installer. I was thinking that the installer would prefer the tint to be cut to shape which I believe I can achieve with the perf cut on my plotter. Is that the typical process or should I not be worried so much about it being cut to exact shape?
      DonMeads in Plotters and Cutting Systems
    4. 7

      Air80 vs Stratos70 Windshield

      Im in TX, plenty of of what you mentioned. While I do sit higher in an SUV, glare reduction is not improved much at all with what I have. My 80% is almost clear, not dark at all. With all tint, it adds a bit of reflectivity from the outside, which I notice makes it slightly harder to see from the outside looking in, in the form of a glare not darkness. At the end of the day, it's not permanent, it's only money!
      mikenot in Window Tinting - General Discussion
    5. 0

      PPF installer for hire in SoCAL

      Hello. My name is Adrian i have good experience with paint protection film and i just moved to California, Irvine, i'm open to travel one hour away for the right job. You can contact me at 5717330693
      adrianpaun in Classifieds • Employment • Marketplace
    6. 11

      Boat window tinting tips

      or "bust out another thousand"
      TintDude in Window Tinting - General Discussion
    7. 11

      Boat window tinting tips

      Best tip would be, “Sorry, no boats”.
      pbalentine in Window Tinting - General Discussion
    8. 11

      Boat window tinting tips

      The answer is to not heat that area too much so that you leave some slack in the film for when you get it to the inside. Also cut your pattern a little large so that you can trim a thread off the edges after shrinking to not have a furled edge. After you do a few of those you'll figure out how much to leave/trim to not have any light gaps. Also I'll leave a hardcard wrapped in a microfiber in the bottom overnight to collect water and keep pressure on the film while it dries. Sometimes you can take the top rail off the glass if the jackwagon boat builder didn't put too much pressure on the glass package when it was installed. If you pull the rail off of a tight package it's a pita to get back on, looking like it could crack the whole time. Congrats on getting it done. I've seen plenty that couldn't, which is why I price them like I do.
      Dano in Window Tinting - General Discussion
    9. 11

      Boat window tinting tips

      Thx everyone for the tips the install went fine, however i did run into a new problem on the main curve of the glass from thr outside the tint would lay flat on the big curve but when applying it seemed like there was too much tension and it would not stay down i ended up heating it up and flattening down but some of that area got overheated and warped a little, if you know how to tackle this problem please help me thank you!
      Lauty in Window Tinting - General Discussion
    10. 6

      Removable rigid window tint sheets - WTF?

      civicrice in Window Tinting - General Discussion
×
×
  • Create New...