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Too dark, custy wants it redone free!


Guest Mo Evo

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Ok, so guy with a new Lexus ES 350 calls and wants his car tinted. Met him at the dealership, showed him all the films and cars on the lot that I'd tinted. He chooses Charcool 20% for his black ES with tan interior. That was 2 weeks ago. Calls me back on a Sunday morning and says it's too dark and wants it redone. I said Ok fine, it's $$ to remove it and $$ to retint in a 35%. He says no, I'm not satisfied you should do it for nothing. I was very nice but steaming inside and told him, you chose the 20 and there's nothing wrong with the quality of the install, so you would have to pay me to remove and retint. He says no, I'll just take it to another tinter and they'll remove it for me. I say you think another installer is going to remove and retint your car out of the kindness of his heart? He says well I'll just go to Lexus and they'll pay to have it removed and retinted, because they have to make me a happy customer. I said good luck with that. I haven't heard back. Yet. I'm sure I'll get a hilarious call from the dealer. They'll be laughing their a$$'s off along with me!!! Is it just me who gets customers like this???

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Guest maddtinter

Did the customer see both 35 and 20 then choose 20?Are you sure it wasn't a 3 series BMW owner? :dunno When ever this situation arises I will offer the removal for free and maybe a slight discount.In your situation the dealer is going to hear something different than how you handled the customers problem.Do not let one customer ruin your relations with that dealer.So long as you have signed invoice prior to start of install the customer should pay for something.

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Guest accurate

I don't get people sometimes.Try that %&$# anywhere else and see how that works.McDonald's I don't want this big mac exchange it for a quarter pounder.Paint shop I don't like this blue redo it green.I just don't get it................................ :dunno

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Guest shadowline

Ive had the otherway round in the past. Tinted a people carrier with a 5% film as requested, then about 2 hrs later get the call saying its not dark enough and I didnt put "Limo"tint on? He was going to do this and that, said I had 7 days to sort it or he was going to take legal action, or going to trading standards etc. I stuck by my guns, I hadnt done anything wrong and I havent heard ffrom them in the past 2 months? Does p1ss you off though!

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Guest GDK Electronics

I always explain how the tint affects night vision, especially backing the vehicle in somewhere. Daytime dark tint is great, but at night it can be a real pain.

Not saying you did anything wrong, just explaining what I do to avoid these things.

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I dont care what they dont like...unless it was something that was my fault, they pay.

Amen Brother!! If they pick out the film then it's there fault and there paying me!! If it's a misunderstanding then I'll bend and just try to make them happy! You can't go and get your car painted and tell the guy it's not really what I wanted , painted over for free even though I picked out the paint!

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Ok, so guy with a new Lexus ES 350 calls and wants his car tinted. Met him at the dealership, showed him all the films and cars on the lot that I'd tinted. He chooses Charcool 20% for his black ES with tan interior. That was 2 weeks ago. Calls me back on a Sunday morning and says it's too dark and wants it redone. I said Ok fine, it's $$ to remove it and $$ to retint in a 35%. He says no, I'm not satisfied you should do it for nothing. I was very nice but steaming inside and told him, you chose the 20 and there's nothing wrong with the quality of the install, so you would have to pay me to remove and retint. He says no, I'll just take it to another tinter and they'll remove it for me. I say you think another installer is going to remove and retint your car out of the kindness of his heart? He says well I'll just go to Lexus and they'll pay to have it removed and retinted, because they have to make me a happy customer. I said good luck with that. I haven't heard back. Yet. I'm sure I'll get a hilarious call from the dealer. They'll be laughing their a$$'s off along with me!!! Is it just me who gets customers like this???

According to your info you are in California. And if I remember correctly the front doors are a no-no and you applied 20% on everything. Now you have a customer complaining the !llegal install is too dark. Hmmmm

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