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customer rubbed the film to check for dirt


Guest fredstinting

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First of all, the customer could have shifted the film if he rubbed it hard enough. And once it happened, if it were close enough to dry, it could grab and stick. Secondly, this is a problem with a lot of our industry, the customer messes up the job, after being told not to touch it, and you go out and fix it for free?? Because of their negligence, you lose money on product and time to fix it. I would say charge your normal rate to fix it and tell them you will comp the stripping of the remaining film. Then go over what the warranty covers and does not cover. The painting analogy is correct. Same to be said of a butcher....if you buy a steak, take it home, drop it on the floor and then burn it, is the butcher responsible?....NO

Be Nice, but don't be a pushover!!!!

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Go to the Dentist, get a filling, the Dentist states not to eat or drink anything for a certain amount of time.

Leave the Dentist, immedatly eat a Caramel Apple or Toffee, the filling comes out, does anyone seriously think the dentist will redo it free ?

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Guest fredstinting

u can only apply so much pressure before your break 1/8 " thick glass

If it could be moved "in the middle" and stuck to itself as described from someone "rubbing " it you must have limp wristed the install.

If the film was moving in the center you should probably eat your wheaties and treat the replacement install like security film. And go spend some money on Thors Hammer sounds like you need one.

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Yes, redo it. But educate the customer as to why the film should not be "rubbed" in the first place. If you saw him "rubbing it for dirt", it's your responsibilty as a professional tinter to let him know that shouldn't be done at all, and explain that the film itself shouldn't be handled before it cures. In my opinion you are just as much to blame as the customer.

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