Customtinting Posted June 16, 2012 Report Share Posted June 16, 2012 First of all, the customer could have shifted the film if he rubbed it hard enough. And once it happened, if it were close enough to dry, it could grab and stick. Secondly, this is a problem with a lot of our industry, the customer messes up the job, after being told not to touch it, and you go out and fix it for free?? Because of their negligence, you lose money on product and time to fix it. I would say charge your normal rate to fix it and tell them you will comp the stripping of the remaining film. Then go over what the warranty covers and does not cover. The painting analogy is correct. Same to be said of a butcher....if you buy a steak, take it home, drop it on the floor and then burn it, is the butcher responsible?....NO Be Nice, but don't be a pushover!!!! Link to comment Share on other sites More sharing options...
tint123 Posted June 17, 2012 Report Share Posted June 17, 2012 Go to the Dentist, get a filling, the Dentist states not to eat or drink anything for a certain amount of time. Leave the Dentist, immedatly eat a Caramel Apple or Toffee, the filling comes out, does anyone seriously think the dentist will redo it free ? Link to comment Share on other sites More sharing options...
southcentraltinting Posted June 18, 2012 Report Share Posted June 18, 2012 There is a hooker reference here but I forgot it Link to comment Share on other sites More sharing options...
Guest fredstinting Posted July 6, 2012 Report Share Posted July 6, 2012 u can only apply so much pressure before your break 1/8 " thick glass If it could be moved "in the middle" and stuck to itself as described from someone "rubbing " it you must have limp wristed the install. If the film was moving in the center you should probably eat your wheaties and treat the replacement install like security film. And go spend some money on Thors Hammer sounds like you need one. Link to comment Share on other sites More sharing options...
coast2coasttinting Posted July 6, 2012 Report Share Posted July 6, 2012 you would be suprised how much preasure you can put on 1/8 inch glass. And I agree that you limp wristed it or had water run back under the film one. Link to comment Share on other sites More sharing options...
painted600rr Posted July 6, 2012 Report Share Posted July 6, 2012 can we change the title of the topic so it says rubs or rubbed and not rubbes? its bugging the crap out of me. Link to comment Share on other sites More sharing options...
TintDude Posted July 7, 2012 Report Share Posted July 7, 2012 can we change the title of the topic so it says rubs or rubbed and not rubbes? its bugging the crap out of me. Link to comment Share on other sites More sharing options...
coast2coasttinting Posted July 7, 2012 Report Share Posted July 7, 2012 Link to comment Share on other sites More sharing options...
Guest maddtinter Posted August 10, 2012 Report Share Posted August 10, 2012 I suppose the guys wife is blind.She needed to feel for dirt rather than look for it. Link to comment Share on other sites More sharing options...
Blackwolftinting Posted September 30, 2012 Report Share Posted September 30, 2012 Yes, redo it. But educate the customer as to why the film should not be "rubbed" in the first place. If you saw him "rubbing it for dirt", it's your responsibilty as a professional tinter to let him know that shouldn't be done at all, and explain that the film itself shouldn't be handled before it cures. In my opinion you are just as much to blame as the customer. Link to comment Share on other sites More sharing options...
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