Customer won't pay

[Guest mexican rob]

I'm wondering if anyone has ever had a customer not wany to pay for services. In September I did a flat glass job and the customer specified that they wanted a white frost. I gave him a few options even a white out and he said he wasnt sure if the city would let him completely white out the windows. So he chose the white matte and told me to go ahead and do it. Did the job and he told me good job and then two weeks later he called and said his supervisor didnt like it. Problem is that they installed heavy stoves and ovens behind the glass and I could no longer reach the glass. So after going back and forth for many weeks with the supervisor via email (because he doesnt answer the phone) he says he will not pay because he is not happy with the finished product. He can still see through the glass. Any suggestions on what to do next?

[gosurfing85]

Take him to court. In future get deposit an get paid the rest right after job is completed

[The ///Man]

Depending on the price of the job, you might be able to get some local kids to help you out with their window problem. Then, take them to court.

[DynamicSound]

We take atleast a 50% deposit so your material is covered and some labor. So worst case scenario we are not out any money besides labor.

[flat rock stan]

Show up at his office and explain what you are going to have to do if you don't get paid ..... Court

Good luck and always get a deposit to cover cost

[Guest mexican rob]

Guess I will take them to court but I like the kid idea better!!!

[flat rock stan]

Guess I will take them to court but I like the kid idea better!!!

X2

[DenMcM]

Mention a contractors lien

[TomTint]

Unless you have a contract with a signature on it....I doubt you will be able to lien anything or even have success in small claim a court. Tell them you will remove the film they are unhappy with. If they still won't pay, rip off the film and leave the adhesive on the glass and tell them to have a nice day!

[TintJunkie]

In Texas, a hand shake or verbal confirmation constitutes a contract.

You will most likely have to send a certified letter before you can take them to court, which allows them some time to pay before dragging them to court.