Customer Service - how do you do it?

Diablo's Tint · September 6, 2014

I listen to entrepreneur on fire on pod casts. He had mentioned that 2 out of 3 customers would try a new business for better customer service experience. How do you guys give amazing customer service?

coast2coasttinting · September 6, 2014

Just be real with your customers, unless you are an asshole. If so hire someone that is good with people to handle customers.

Flibertad · September 6, 2014

We try to cover everything with the customer so they know exactly what to expect before, during ,and after the job. Communication is the key in my opinion.

whitehog · September 6, 2014

Pulling from a different industry. One suggestion I would have is service after the sale. I'm sure most tint shops service ends once the customer drives away, unless there is a problem. Something as simple as a follow up phone call a week later to a customer thanking them for their business and asking them how their tint looks on the car and if they have any questions about the tint. It reminds them that they are indeed important to you and something more then just $$$$$.