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Went to a shop who's VERY popular, back to back issues... what now


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Long story short, just got a new car. Asked around where to get it tinted. Everyone raved about this particular shop that's been in business for 30+ years. Always has top of the line cars in and out of it. They use ceramic tint and charge $265.

Basically went got my tint, all is well, noticed on the back window some clear dirt particles under tint causing bubbles after 2 - 3 weeks. Went back to shop, showed them the tint, worker comes out and looks at it and starts to explain 'well we use hard water, air conditions, we have a 95%+ perfection rate' blah blah blah. I'm thinking in my head, is that my problem or yours?

Finally convince shop to replace back window tint after I was pretty upset paying $300 bucks basically. They re-do the tint. It's been mind you, only 4 days now. But I took pics of my back window again, and it appears there is STILL dirt under it, unless I'm going crazy. 

Tbh, I went into the city once, paid a guy $100 with no tax and they did a better job than this reputable shop. Am I going nuts or is this type of work uncalled for? I'm just a consumer, I don't know anything about tint application, but I find it odd that a shop in business for so long, with so many return customers, does this type of work.

Sorry for venting. Thanks guys!

 

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Every tint job is going to have a small spec here and there under the film. But I agree that window would call for a redo. That is large debree under the film that can be avoided. Especially for a second time install you would think they would be more diligent about making sure it's top notch. One thing we don't see is your car. Is the car filthy inside with animal hair everywhere. That makes a difference.Lastly this is not an excuse for a poor install ,but the price you paid is pretty low for a ceramic film. What brand did they install?

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Every tint job is going to have a small spec here and there under the film. But I agree that window would call for a redo. That is large debree under the film that can be avoided. Especially for a second time install you would think they would be more diligent about making sure it's top notch. One thing we don't see is your car. Is the car filthy inside with animal hair everywhere. That makes a difference.Lastly this is not an excuse for a poor install ,but the price you paid is pretty low for a ceramic film. What brand did they install?

 

Thanks for the reply. The car is brand new. I brought it there the day after purchasing it. Car is immaculate. My issue is, how is this happening back to back? How would a shop allow it to pass? I would assume someone who's in the business so long would be able to see these things PRIOR to finishing the job. First time the dirt partical areas were smaller, this time they appear to be bigger. I just don't understand. 

As far as I know they use Huper Optik.

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Many times the very small stuff is concealed by water and won't show up until hours or days later when the water has mostly dried out.  The way the pictures are taken it's hard to see what's really going on, but it might be possible those areas can be touched up.

 

BTW, $265 isn't that much for a tint job if they are using a good film.  If you notice, films are rated by UV and heat rejection because that are what they are for, protection for you and the vehicle.  A couple specs of dust aren't defeating the purpose of the window film.  If your car is brand new, I guarantee I can find imperfections in the paint, pretty much all new cars have them, but I imagine you aren't going to the dealer and making them redo the paint for ever spec of dust or imperfection in the paint.  I imagine if you come to the shop in the same manner that you present yourself here, you are immediately putting them in defensive mode.  You could always try bringing some donuts and coffee and expressing your concerns rather than telling them how much better the $100 guy wash and how you expect perfection in life for $265.

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Every tint job is going to have a small spec here and there under the film. But I agree that window would call for a redo. That is large debree under the film that can be avoided. Especially for a second time install you would think they would be more diligent about making sure it's top notch. One thing we don't see is your car. Is the car filthy inside with animal hair everywhere. That makes a difference.Lastly this is not an excuse for a poor install ,but the price you paid is pretty low for a ceramic film. What brand did they install?

 

As far as I know they use Huper Optik.

 

 

You did not get Huper Optik Ceramic...that is more in the $400-$550 price range.  Not to mention Huper Optik Ceramic has a silverish look to it which your film does not.  If they have Huper Optik and are an Autobahn dealer, you most likely got Huper Optik Performa which is a great performing film that compares to other Ceramics, but not a Ceramic film.  Here is a comparison on color...

 

Huper Optik Performa

 

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Huper Optik Ceramic

 

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 I imagine if you come to the shop in the same manner that you present yourself here, you are immediately putting them in defensive mode.  You could always try bringing some donuts and coffee and expressing your concerns rather than telling them how much better the $100 guy wash and how you expect perfection in life for $265.

Totally hear you. I actually was very calm and polite. Explaining my unhappiness for paying, in my eyes, a premium dollar. I only went into a passive aggressive mode when after explaining my dissatisfaction that they kept coming back with the 'oh the water we use is.... the air conditions are.... we have 95%+ perfection rate'. It seemed more of a defense mode vs making it right to the customer. 

At one point I simply asked them 'is this up to you standards? I am just a consumer, you're the professional. Does this qualify as the quality product you back?' and at that point is when they agreed to re-tint it. Almost like it was an attempt to 'shoo' me off. I guess based on what you said, this is normal and I should just deal with it?

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Every tint job is going to have a small spec here and there under the film. But I agree that window would call for a redo. That is large debree under the film that can be avoided. Especially for a second time install you would think they would be more diligent about making sure it's top notch. One thing we don't see is your car. Is the car filthy inside with animal hair everywhere. That makes a difference.Lastly this is not an excuse for a poor install ,but the price you paid is pretty low for a ceramic film. What brand did they install?

 

As far as I know they use Huper Optik.

 

 

You did not get Huper Optik Ceramic...that is more in the $400-$550 price range.  Not to mention Huper Optik Ceramic has a silverish look to it which your film does not.  If they have Huper Optik and are an Autobahn dealer, you most likely got Huper Optik Performa which is a great performing film that compares to other Ceramics, but not a Ceramic film.  Here is a comparison on color...

 

Huper Optik Performa

 

I think you're right. Apologies on my part.

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No problem, it is a great film.  As far as the blemishes, I would take it back as soon as possible to have changed.  Looks like your defrosters are already peeling off so it would be best to remove the film before it completely dries.

My issue is, this would be the 3rd visit, for an issue. Wouldn't I almost be nit-picking at this point? I honestly feel bad to go back and complain when the 1st time I did it, they made it out like it was a 'normal' thing. I almost just want to pay another shop to do the window for me instead... it's just been a very unpleasant experience. I'm just more shocked by the reputation of the shop with it not correlating to the quality of the tint I recieved. 

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what you have in the pictures doesnt seem to bad. i agree its not perfect but you cant always expect the install to be 100%. good on the shop for redoing the window for you but just realise you could have that window redone 10 more times and its still not going to be perfect. 

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