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Tesla model 3 burnt defroster

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So I did a model 3 last year with Global Ceramic now customer comes back says it’s peeling but was not the issue. It’s clear the defroster line burned the film. Also at the bottom of the glass there was a cracked. I told customer the cracking is a known issue and Tesla would replace under warranty. I told them I’ll retint for free if the replace. Man I’m really thinking about not touching these cars anymore. I’m hoping Tesla honors their product and don’t blame this on the tint. PICS! 





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I’ve been in contact with a Tesla tech and he has seen this issue. He says Tesla won’t warranty the glass for the defroster issue. Tesla makes the defroster run hotter to clear condensation on the top part that doesn’t have the lines. That will severely affect any tint. It’s just a matter of time for any model 3 that has tint. He did however say they wail warranty the “fissure crack” that might be good news for my customer. I told my customer to go that route with them. I’ll keep you guys posted. 

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