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Knife drags a cut from origin to the starting point of the artwork?


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New user with a Graphtec CE5000-60.


I'm sending cutlines through Illustrator CC and Cutting Master 4 on a Mac.


With ever job I've sent to be cut, the knife drops right away as the head and vinyl move and advance to the starting point in the artwork. This creates a diagonal cut that runs from the corner of the media into and through the artwork. That line is not part of the vector artwork.


What is the term for this, and how do I get it to stop?


Example photo...  I've since adjusted settings to get a cleaner cut, but the knife still drops and started cutting immediately, dragging that diagonal line right through the intended cut lines.


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