Freight liner m2

[Justint]

Have one coming in Thursday, anything I should know? Thanks everyone 

[highplains]

Nah, they're pretty straightforward and easy

[Justint]

Nice, are the sweeps easy to take out ? 

[Justint]

Everything turned out to be easy, but the guy wanted a perfect tint job, not to mention the glue from the last tint he didn’t tell me about, and doing mobile work in a truck yard with dirt and dust flying all over. Did a pretty good job IMO but he didn’t seem happy. Very dissatisfied when this happens. 

[TintDude]

When I sense a customer is expecting perfection, I try to explain a little about the process and lower their expectations, then if I meet or exceed those expectations, everyone is happy, otherwise the perfectionist customer will always be disappointed or worse.

[Justint]

Yep, just as I thought he called me today complaining about all the water marks that have yet to dry saying it looks like sh*t. I’m almost positive he’ll want me to come back and do it over. I really want avoid going back all together because I’m sure he’ll never be happy ( not the first one who tinted this truck, found out 2 other people tried) in everyone’s experience what have you done in this situation. 
 

update: he wants me to come back 😊

Edited December 12, 2020 by Justint

[TintDude]

Now you have to explain the things that should have been explained before the job started and hope he believes you.

 

This will keep happening to you if you do not prepare the customer for what to expect.

 

Print a bunch of these: https://www.tintdude.net/care.html and give one to your customer before the work starts. Read over it with them, especially the part about drying time.

 

They are far more likely to believe you (when you say it will dry) if you told them about it before hand. Now he just thinks you did a crappy job because he wasn't prepared for what to expect.

 

[Justint]

Thanks I will be printing those out 

[TintDude]

No problem, hope it helps.