Failed film or window?

[Roach]

Got a call from a customer I tinted their window back in 2017 using Suntek film. (Not sure which film - looking for my paperwork) She sent me this picture...

 

Any ideas? I've never had a call on 4 yr old film gone bad.. but there's always the first time. The customer isn't exactly around the corner, so I haven't seen it in person yet. Figured I would get a picture of it first and then go from there. 

 

 

[TintDude]

Hard to tell, looks like the IG failed. That's all one pane right?

[TintDude]

Looks like this example but not as far gone...

[Roach]

Yes, it's all one pane. The grid is either in-between the two panes of glass or on the outside.. I can't remember which, but def. not true divided lites. 

 

House was built in 2006.. so not exactly new windows either. 

 

But yeah.. I think you are right that it's the window that failed and not the film.

 

 

 

 

[TintDude]

Yep, hopefully they can get up there and look closer and save you a trip.

[MR ANDERSON]

I'd say it looks like the window seal is broken. at that age its likely that the seal would have failed regardless of tint being applied.