Hi, am a customer looking for knowledgeable feedback on a problem. We had ceramic tint by a very well reviewed local guy, he said “it’s guaranteed” yet the windshield film remains wavy/distorted after 3 months of giving it a chance to “cure”. We just wanted heat rejection so it’s the lightest tint available, were told “no one will even realize it’s there.” The distortion looks like the mirage effect like when it’s super hot on road. But it’s all the time, whole window. No issues with the darker side tints.
We reached out to him asking what could
be done and were surprised to hear resistance in his voice, he said he’d call the company to see if they would reimburse him.
It’s been almost a month and we’re about to reach out again and I was wondering what is normal in such a case. I feel bad for the burden on him because his work was great, it’s not his fault the roll is defective (it is right? People aren’t driving around happily with distorted views?) but on the flip side, seems someone running a business should consider the occasional unexpected loss and adjust his rates accordingly so all customers can be satisfied, and not hide when something goes wrong?
Should we be forceful that he replace it at no additional charge?