Tinter cut into rubber seals

[Kmann]

I’m trying to keep my cool but after noticing the poor alignment this shop did on my ppf, I’m finding where they quite literally cut into my rubber trim. I saw them redoing the driver when I came to pick it up so I know they aren’t using pre cuts. 
 

is this normal? Or do I have a right to be angry? This car only has 2k miles

[highplains]

You have every right to be upset there, not normal or acceptable. 

[Dano]

Wow. I would get a quote from the car dealership and demand the tint shop cut you a check on the spot.

[Ryker]

The rubber cut is on the inside not outside so it is odd to be the Tinter that did that.  Lots of frameless cars are bad about the glass going too high and tearing just like this...

 

[highplains]

19 minutes ago, Ryker said:

The rubber cut is on the inside not outside so it is odd to be the Tinter that did that.  Lots of frameless cars are bad about the glass going too high and tearing just like this...

 

If the slice wasn't so perfectly clean and on a brand new car I'd say you're right as I've seen it plenty of times as well. My guess is it was done while trimming the top edges 

[Dano]

45 minutes ago, Ryker said:

The rubber cut is on the inside not outside so it is odd to be the Tinter that did that.  Lots of frameless cars are bad about the glass going too high and tearing just like this...

 

I'll bet a dollar it was done when cleaning with a single edge.

 

Plains is correct. That damage shouldn't be there on a new car.

[Kmann]

Thanks for the input guys! car is a 2018 but only has 2k miles, I don’t think it’s old enough to warrant those tears. They look strangely clean. Taking to the shop Monday, he said they use a plotter and don’t cut on car….but like stated I thought they clean up with a blade?

[Kmann]

Planning to take the car in to have the shop look at the gaskets. I noticed this as well, looks like the tint was a little high here and he shaved onto the rounded edge of the glass. Is this normal to happen?

[highplains]

15 hours ago, Kmann said:

Planning to take the car in to have the shop look at the gaskets. I noticed this as well, looks like the tint was a little high here and he shaved onto the rounded edge of the glass. Is this normal to happen?

That's just the glass. I see low spots in the bevel of new glass like that all the time.

[Kmann]

9 minutes ago, highplains said:

That's just the glass. I see low spots in the bevel of new glass like that all the time.

Ok good to know. I won’t mention it. I’ll check the driver door and see if there’s any. Based on the taper of the plot cut piece it seemed that maybe was the case