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Golf mkVI - bad tint job and broken defrost trace >:o


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My car 2011 VW golf 4dr.

Tintz 35% front door, 5% rear doors and hatch

Hey guys, I went to a local tint shop to get my golf tinted. This is the second shop I've gone to and also more expensive, about $72 more expensive.. The first shop I went to was always closed when I tried to come in for tint, so I found this second shop. You don't always get what you pay for.... Well I go get it tinted and after they are done, the tinter told me I'd have to come in, in a few days and have him touch up the job after the tint *tacks up* a bit.. Ok, I thought, I get it.. By the time they were done, it was already dark outside and my tint was 35% on the two front doors, 5% on the two back doors and hatch. So it was difficult to see any imperfections. I took her home to my very well lit garage and noticed LOTS of flaws like, bubbles, wrinkles, , crud between the glass and tint, and spots that didn't adhere on the dotted edges.. I figured they'd just fix it in a few days when I came in.. Thats until I looked at the tint from the inside, thats when I noticed that my *fresh* tint was already scratched to crap on both front windows and back hatch.. So I was fuming...

The next day I call the shop and told them all about all the flaws, and they were polite and more than glad to fix them for me.(did I mention I was the last vehicle of the day?) So I came in on my appointment day and showed them all the flaws and the tinter said he would just start over and re-tint it. yay, now I gotta wait another few hours. Waste more of my precious vacation time.. Now here is the thing, you all know how difficult the back hatch is on these golfs, so I told them to start on the rear hatch and if he couldn't get it right to just remove it and use 20% since its thinner.. I wanted DARK but, I want PERFECTION first.. Well, apparently he had trouble and instead of changing it, they had the owner of the company come in from their other shop (supposed 21year tint MASTER, who also teaches tint classes). So, they finish up and bring the car out finally and I still start to notice a couple imperfections. And turns out they didn't even fix the scratched up tint on the pass front window....ggrrrr... I had asked earler about how much for a winshield sunstrip, and they said they would put one on for me for free since I had to come in again but, that they could not do it at that time because they had do to other tints they already had scheduled.. So now I gotta come in Tuesday and have them do the strip (which I'm not even sure I want them to do at this point.), and touch up the remaining imperfections (bubbles, 2 wrinkles, spots that didn't adhere and redo front pass window).

At this point I am completely fed up but, thats not even the best part. When I took her home this time and looked at her under some lights, guess what the first thing I see is...... a BROKEN defrost trace . WTF?!?!?!

So, now I just don't know what to do. This car is my first new car in 10 years, it has ONLY 14K miles on it. Am I gonna have to take it someplace else to re-do it yet again and live with a spot that wont' defrost??

HELP..... need some advice on what actions I can take.

thanks for your time guys

Bryan

(BTW, the spot where the broken trace is in off the the driver side of the window. About a 1" x 6" area will be affected on my NEW car)

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Sounds like a shoddy installation almost 100% guaranteed.

Get them to replace the rear screen as you can't successfully repair it to how it was originally (that's why we have business liability insurance...well at least reputable shops have), ask then for full refund and take it to another shop.

Devil

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You want perfection ?

Then go into tinting and you will get rich only doing perfect work which no Human is capable of doing !

I take it your job you are at is done to perfection, and you NEVER EVER put out less than perfection the first time ?

Yeah, right !

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I guess I hit a nerve there aye, tint123?

How many chances do you give a shop to unf*ck a bad tint job? It's been tinted and re-tinted, now I have to take it back and have them redo the pass window, back window, and do a sun strip.....not to mention fix the cut defrost trace..or worst case replace the whole back window...

Yah know, if there is a bubble or wrinkle, on the edge of the tint where its hard to see, then I can deal with that.... These imperfections are smack dab in the middle of the damn glass, rather obvious and not tiny... If I did tint for a living, the car wouldn't leave my shop like that period..

The work doesn't have to be 100% perfect but, this looked like something a newbie did before any serious training in the field.. embarrassing.

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I'm sorry about your experience Sgt.Bryan, it certainly doesn't reflect well on our industry.

I'm not sure what advice to give other than giving the shop owner another opportunity to make it right.

I know that's probably not what you want to hear at this point and I don't blame you, I'd be upset as well.

If they caused the damage, it might have been best if they just stopped and called you to let you know.

I hope this all works out for both parties, sorry we couldn't be more help.

P.S. It's a really good idea to keep it legal for several reasons.

:beer

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I know 5% isn't legal, but I work nights and pretty much drive highway 90% of the time so I'm not too worried... Speeding is illegal too but we all do it....If I get pinched, I'll have it redone. But until then, my car will be blacked out.

I didn't get picks of the first tint job, and I mean it when I say it was a VERY poor job. The second time around was better tint wise (4 out of the 5 windows they did retint) but, they also *forgot* to retint one window and their MASTER tint guy couldn't get the wrinkles out of the back window.. From what I've read here, the back window is difficult, especially with the thicker 5%.. Thats why I tried making it easier on them and told them if they can't fix it to just use 20%.. But they didn't, and even the master couldn't get it right.... I have some pics of the second tint job, just gotta get them off my wifes' camera. I mean, there are still bubbles in one window from not cleaning it properly, thats one reason they retinted them a second time and still couldn't get it right..

Tuesday they are suppose to tint the front window, sun strip, and repair the defrost trace. The tint guy said he planned on *cutting out* a hole to repair the trace but, I'm gonna give him some more practice on that back window and have him redo it one last time. If he screws it up again, I'm taking it to the first shop I was going to take it to and have him do it...I know from other folks that recommend him, that he can definately do the curvey golf hatch.

The only thing that worries me is the defrost trace. That little *nick* took out two whole trace lines that go across the middle of my window. That WILL get fixed by them one way of another. I shoulda just saved the extra $70 and just had the first place do it, *sigh*

I REALLY just want to cut my losses with this shop but, its costed me my precious christmas vacation time which is really the only time off I've taken all year. I'm erked, now I want it to cost them their time and money so they know how I feel... If a shop has the word TINT in their title, wouldn't u expect them to do a prefessional job? the first time... not the second or even third time. I really should of taken pics of the first tint job, it looked like I did it in my backyard during a wind storm, and applied with a butter knife instead of those plastic cards you use..

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take some pictures and post them here so we can see these impefections that you are talking about. some customers are just super picky and are looking for a perfect tint job which doesnt exsist. it doesnt sound like you are one of the picky ones but its hard to judge as you are not our customer. if you are giving them another go at it then id suggest not waiting for the car and just dropping it off for the day. if i were you though and i had to take it back a third time id just have them completely remove the tint and have them refund you your money. by the sounds of it they might not know wtf they are doing.

i dont know what film they are using but darker VLTs shouldnt result in a thicker film.

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Ok, now here is kind of an update....

I did some checking and I can get a used replacement rear window installed for $159...which I think is great.. BUT, would I be opening a can of worms by not trying to repair the defrost trace? I mean, it sounds sill changing the WHOLE window for one tiny little broken trace but, at the same time its a pretty new car.. Do I risk a lumpy defrost trace repair that *may* show under new tint? or just have the whole freakin window replaced and call it a day but, have to worry about possible leaks,......

The tint shop will be refunding me my money, thats done. I talked to the first shop I went to, turns out this guy trained the MASTER tinter who did my car the second time. He flat out said the guy is a hack and has MULTIPLE lawsuits and complaints specifically for bad tint jobs/damage, didn't surprise me one bit... He also said I prob wouldn't be getting a dime from him unless I sued.

I think I'm cutting my losses on this one guys, my only question on this one is do I try to repair and retint, or just replace?

Thanks

Bryan

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Ok, now here is kind of an update....

I did some checking and I can get a used replacement rear window installed for $159...which I think is great.. BUT, would I be opening a can of worms by not trying to repair the defrost trace? I mean, it sounds sill changing the WHOLE window for one tiny little broken trace but, at the same time its a pretty new car.. Do I risk a lumpy defrost trace repair that *may* show under new tint? or just have the whole freakin window replaced and call it a day but, have to worry about possible leaks,......

The tint shop will be refunding me my money, thats done. I talked to the first shop I went to, turns out this guy trained the MASTER tinter who did my car the second time. He flat out said the guy is a hack and has MULTIPLE lawsuits and complaints specifically for bad tint jobs/damage, didn't surprise me one bit... He also said I prob wouldn't be getting a dime from him unless I sued.

I think I'm cutting my losses on this one guys, my only question on this one is do I try to repair and retint, or just replace?

Thanks

Bryan

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