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    Old enough to know better
  • Experience
    13 years
  • Location
    San Antonio, TX
  • Country
    United States

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XPEL Jeff's Achievements

  1. While instant healing is impressive to watch, in terms of function, it doesn’t really make much of a difference if your film heals instantly or a couple minutes later on your drive home. In both instances they are healed before you park your car in the garage. the most important factor is the long term performance and durability.
  2. You need a rep to come in and explain these things to a dealership. Are you in New Braunfels?
  3. @djgarrett21, those spots will go away. Just keep them out of direct sunlight on hot days and allow them to evaporate at their own speed. Generally they should go away in an hour or so, but that can vary greatly due to the level of moisture, as well as the humidity and temp. Keep in mind that our clear coat is very thick, which is great for durability, but also makes moisture evaporate more slowly.
  4. You should expect better and should definitely ask for a refund and have them pay to have the paint cuts fixed. If they refuse, contact SunTek to see if they can help influence the shop to do the right thing. Once that process is done, please let me know if I can help you find a different installer in your area.
  5. When working with large surface areas like a full car, some of these issues are bound to happen from time to time. The installer should take care of those issues for you.
  6. Hourly rate + 10% of the total ticket. Installer only makes hourly if the car comes back for any redos. This pay plan has incentive for them to work quickly, but also to do quality work. If an installer in knocking out two retail full fronts per day, they are going to bring home about $129k annually and bring you over a million in revenue. Good for both parties.
  7. We (XPEL) have them for the 2021 Jag F-Type R in both the coupe or convertible. Not sure what series yours is though.
  8. I’ve worked for XPEL for 15 years and can verify that this is a typical price from a well-experienced installer.
  9. The issue pictured is an installation technique issue rather than a film defect.
  10. Being that those are installation issues, if you don’t get cooperation from the original installer quickly, you’ll likely end up taking them to small claims court if the manufacturer can’t convince them to act quickly. Call the shop and manufacturer one more time. I bet they get it taken care of.
  11. This video is a good primer on that topic: https://youtu.be/KY-8KyRrOuE
  12. A lot of it comes down to packages, pricing and talk track. WHere are you locvated? Maybe I can get your rep to assist.
  13. RX Protection Film can be cleaned with a wide variety bleach based and non-bleach based cleaners as well as Quaternary Ammonium Germicidal Wipes, from PDI, SafeTec, Steris, Jet and others. i.e., alcohol wipes, bleach wipes, germicidal wipes. Avoid hydrogen peroxide. Warranty details can be found here, as it differs for commercial and non-commercial use: https://www.xpel.com/warranty-information
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