Sounds fishy the guy would take all those pics before the job, so he knew he’d have some ammo for after the job was finished. I don’t buy it at all. In the end, he got a free tint job and will never get the scratch fixed. If he posted pics we could all tell if the scratch was from the installer. I feel like this isn’t his first rodeo. Probably eats all of his dinner, then complains that it was no good to get it comp’d.