Hi everyone,
I was looking for a PPF forum that had this product installed already as I figured someone may have had a similar issue. Having a horrible experience with a PPF install that went wrong for someone I know, the whole car is peeling, knife mark, film doesn't meet the edge of panels and isn't uniform some is tucked some isn't. Installer said they would fix it then would respond intermittently about when to bring the car back. After the knife mark and the poor quality of the install you would see why someone would be hesitant. I tried contacting the manufacturer which directed us back to the installer end of last year. Then a bad game of phone tag when both parties were away for the holidays with the installer saying to come in when his PPF installer is present to look it over even though I sent over a dozen photos up close of the issues. Finally they got it seen last month by the original installer when they had their installer present which agreed the film install was bad and needed to be replaced. They said they would call back in about two weeks almost four weeks ago and never did until this week. They only responded after sending a email to the manufacturer stating they want a different STEK authorized installer to fix/ replace the film and ceramic coating or a refund which then they would pay to have the film stripped and go with a different brand which stands behind its product like 3M assuming the knife mark is not below the film into the clear coat or paint.
The original installer agreed the install was bad and that they fired the person they had doing their PPF when it was originally installed last year. On top of the PPF CarPro CQuartz coating was paid for. What do you guys suggest? These photos are a few months old when I first started trying to get the manufacturer aware of the issue so peeling is worse now. On their other vehicles done by either the manufacturer or dealer with 3M PPF the films edges can't be clearly seen and they are much tighter around the edges of the front bumper etc also they never peeled or needed to be touched up. All of their cars are cleaned by the same people and the 3M film hasn't had a issue over several years. Some chrome trim I found also wasn't covered and it was supposed to be a full PPF install.
For a point of comparison I asked Suntek and Xpel to review the images if their installers had installed this if it was up to their standards and they both agreed it was not and if it was their product they would have been involved including sending someone to inspect the work. STEK would not comment and directed me back to the installer. Though I did speak with a salesperson which agreed with me about when film would peel which is when its overstretched or a issue possibly with prep. From what i can find there should be a slip then tack solution at least for 3M.
What would you do in this situation and what do you think went wrong with the install to cause it all to peel when no pressure washer was used?