carbonaccord

So this was a repair of a previous bad tint job. Could they have scratched the glass while removing the old tint? I assume tint removal involves a razor blade right?

Noticed this line on day 1 and waited 3 days before trying to clean it. It doesn't come off. Before I go complain to the dealer (yes the car dealer...) I just want to make sure it's not something that would cure in a couple of days. I can't feel anything running my finger through it. Hoping the experts here can give some advice based on the pics below. First pic is from the outside, and second pic is from the inside. Thanks!