Rcracer

No regrets. Took it to the Attorney General.

Impeccable tinter!!!

...

...

...

Welp! The person that tinted the car is a member of this forum and says they have been tinting for 15yrs!

If it's a scratch can you feel it with your fingernail on the exterior of the glass?

Yes, can fit fingernail into it

Hard to tell on my phone, but it may be a "dry line" from half peeling or lifting the film after it started to dry......?

 May totally be a scratch though.

 

Just to add to the relevancy of my concern, look at this! These are the right and left front windows... 

 

 

 

That "normal? 

 

 

Well that sounds like one vote for plotter cut patterns.....

Yes... 

Dirt caused scratches from rolling your windows up and down would have vertical lines not horizontal. So it must have been something else.

Scratches from left to right. Vertical scratches would be understood! These are horizontal and exactly parallel to where the window was when the tint was being pre-cut on the outside of the window. I will post the other scratch - two inches below at the the moulding edge - soon!

Thank you for your replies. Much appreciated!

 

Howdy!

Brought my 2012 car with 35k on it to be tinted. No pre-inspection. After tint completed two deep parallel scratches in passanger front door window. One at base of window when rolled all the way up, and another two inches up (when rolled down two inches, would be at bottom of window). The tinter brought it to my attention after the tinting was completed (I didn't even see it), saying "I didn't do that! Those appear from dirt being in the window!" I contacted the tinter who says they use double edged stainless steel blades that could *never* scratch glass, so it couldn't be them. They directed me to their attourney, saying I could view surveillance videos through them, and discuss the matter further... The odd thing about this is there was no accusation! I was merely bringing up a couple of post-tint concerns that were only related to tinting and no other parts of the body of the car. They immediately when on the defensive.

What is your advice as to what to do now? I paid money that included a "lifetime warranty" and as soon as I asked what the name of their attourney was, they stopped responding to my texts. I will post a picture of the scratches as soon as I am able to upload them. Thank you! I really appreciate your help and expertise regarding this matter.

Will be nice to see the pictures.

In defense of the shop they've probably been burned in the past so that's my guess as to why they are being defensive. It is very common to have scratches on your glass. Hard to see them untill you put some tint on the window. The darker the tint the more it stands out.

If you keep your car clean you minimize the chance of dirt scratching the glass when you roll your windows down.

Stainless steel blades can still scratch your glass. Dull blade, bad angle, pressing too hard can easily scratch it. But from your description I'm willing to bet they were already there.

 

Thank you for the reply! 

One picture added. We just bought the car with 35k on it. Pre-inspection  at dealer had no windows scratches. 

Howdy!
Brought my 2012 car with 35k on it to be tinted. No pre-inspection. After tint completed two deep parallel scratches in passanger front door window. One at base of window when rolled all the way up, and another two inches up (when rolled down two inches, would be at bottom of window). The tinter brought it to my attention after the tinting was completed (I didn't even see it), saying "I didn't do that! Those appear from dirt being in the window!" I contacted the tinter who says they use double edged stainless steel blades that could *never* scratch glass, so it couldn't be them. They directed me to their attourney, saying I could view surveillance videos through them, and discuss the matter further... The odd thing about this is there was no accusation! I was merely bringing up a couple of post-tint concerns that were only related to tinting and no other parts of the body of the car. They immediately when on the defensive.

What is your advice as to what to do now? I paid money that included a "lifetime warranty" and as soon as I asked what the name of their attourney was, they stopped responding to my texts. I will post a picture of the scratches as soon as I am able to upload them. Thank you! I really appreciate your help and expertise regarding this matter.

(Update: Added one picture. Will add the second scratch when the sun allows a good angle. That is morning frost below on the moulding.)