ultratintsouthport

On 6/3/2014 at 3:24 PM, RockyDaz said:

Watch the hatch for water drainage guys. It has been pointed out before that the water drains down the wiring harness of the hatch and into the roof lining.

Pull the wiring plugs and stuff with cloths to soak up the water.

Great advice there RockyDaz.  Works a treat.  

Watch the hatch for water drainage guys. It has been pointed out before that the water drains down the wiring harness of the hatch and into the roof lining.

Pull the wiring plugs and stuff with cloths to soak up the water.

Great tip RD. [emoji106]

Hey Interwest, I've tried contacting you guys by email via your website at least three time so far and never get any response.. What's up with that?

Do you guys have an Australian Distributor or can I purchase direct through you? Got an order ready to go, just need a response.

Hey man, sorry about the delayed response. I never got your emails, so I am glad you reached out here. So, to answer your questions, we do not currently have an Australian distributor. I have processed orders for some dealers direct, but the shipping costs can be high unless to order is big enough to justify it. The cost to ship a smaller order and a larger one are unfortunately not that different in shipping costs.

I appologize for no response from us from your requests. That is not typical and I am not sure what may have happened. If you would like to contact me directly to discuss placing an order with us, send me an email at Patric@InterwestDC.com. I would be happy to help you any way that I can.

 

 

The tape really slid on the film and would be something good, I think, but I don't think it is worth the price they are charging...or at least what Richard said it cost him...I can't seem to find it

 

In case anyone is wondering, here is the link to this tape on our Interwest Tools website: http://www.interwesttools.com/p-200-squeegee-slip-tape.aspx.

 

Hey Interwest,  I've tried contacting you guys by email via your website at least three time so far and never get any response..  What's up with that?

Do you guys have an Australian Distributor or can I purchase direct through you?  Got an order ready to go, just need a response.           

Boosting a customers ego gets em in the right corner.

Especially BMW owners...

Tell me about it my roommate owns a BMW M3 and let me just say it. ANNOYING!!! I stress it to him every chance I get. Lol

HAHA.. [emoji629]BMW; Where superiority comes standard with every purchase.

My person favourite is the Korean car buyers.

[emoji338]"I've just bought a new car but I want to make sure you guys are extra careful about where it gets parked."

"No problem sir, what kind of car is it?"

"Its a Kia Rio."

"....... [emoji19]" [emoji337] *click*

 

 

A customer raises concern about their car being driven around while you have it; you suggest that they take note of the odometer on arrival to give them some peace of mind.

One look at the Ferrari and no one dares ever mention anything like that...anything else is a shitter and why would I want to drive theirs to get my rocks off?

But years ago I can recall a guy setting his trip meter to 0.....the car....a new for the time Ford XD 1980 Cartier.

About the only thing of distinction was the name used by Ford under licence.

Devil

I've had that a few times. I tell them I've had cars that made 2 and 3x the power their car has and I really wouldn't be all that impressed. It usually takes them down a notch.

 

Not sure if giving them a verbal bitchslap is the right way to go. I prefer to feed their ego. Make them feel good about it. Act stupid and express interest in their car. Makes for a better customer experience overall.  

"Yes sir, you boss... me squeegee.."  

TOYOTA TUNDRA. Just loved the colour on this thing!

A customer raises concern about their car being driven around while you have it; you suggest that they take note of the odometer on arrival to give them some peace of mind.

One look at the Ferrari and no one dares ever mention anything like that...anything else is a shitter and why would I want to drive theirs to get my rocks off?

But years ago I can recall a guy setting his trip meter to 0.....the car....a new for the time Ford XD 1980 Cartier.

About the only thing of distinction was the name used by Ford under licence.

Devil

I don't think that matters Devil. I find that the guy who brings in a new Audi R8 or 911 Turbo will usually just throw you the keys and say "call me when it's ready". The jokers are usually the ones who've just bought their first ever brand new car (Hyundai i30 owners, you know who you are....) and want to insist that nobody drives it because it's brand new.... You just want to slap them...

I guess you just get a feeling about some people and act accordingly. IE: A customer raises concern about their car being driven around while you have it; you suggest that they take note of the odometer on arrival to give them some peace of mind.

I'm careful not to seem too over the top with vehicle inspections or noting km's. If you aren't careful that can portray an attitude of distrust with your customers, which ultimately erodes the overall customer experience.

Cameras are a safety net that's unobtrusive and reliable. I also go a step further and record video and audio in the reception and showroom to cover any potential disputes about the film they choose, or any special conditions given verbally like risks to demisters during difficult removals, refitting of child car seats, or verbal warnings that the film they have selected doesn't comply with transport regulations..

It's all about proof. If you can back up everything you say with verifiable evidence, you'll never have a problem.

Put a camera in your shop. When the costumer wants to blame for damage...roll tape.

If you wanna be a d!ck about it, charge them to watch it.

I agree. We have six cameras recording 24/7 in our shop. Out front in the driveway, the reception, the entry, and multiple angles of the Tint bays. It's saved us a number of times in the last few years.

One customer insisted that a tactical flashlight had gone missing from his car while it was in our shop and he wanted us to pay for it or he'd go to the police. I told him I would be happy to download and compile every second of every angle of the 3hrs that his vehicle was with us so he could satisfy himself that it didn't happen here.

He said the mere fact that we would offer to do that told him right away that he was mistaken. He's been a loyal repeat customer ever since.

...and no, I don't know if he ever found the flashlight.

Similar experiences have come up relating to vehicle damage, and I've always found honesty to be the best policy. The most recent one was a little Audi hatchback. I told the customer that I truly didn't believe that the scratches to the front bumper happened in our workshop, but that we could review the security footage together and if indeed it did happen here, I'd be happy to pay for any repairs.

If you never do anything that you wouldn't want the whole world to see, cameras can be your best friend.

[emoji106]