bastige

3 minutes ago, no ma'am said:

No knife hitting the paint for any reason here, I'd like to see a better pic of the damage as it doesn't even look bad from what I think I'm seeing  Were child seats involved  Did you move your girlfriend/boyfriend recently  Nobody has the time or wants to look like it's a repeat problem and take the time to document every tiny thing they find with pictures, unless they've overbooked you to check in Cameron's dads Ferrari.   I've been accused of some stupid  in my day so I'm on the defensive here for ma fellow tinter. 

Okay, I think with all due respect I have spent MORe than enough time on this.  I have provided my evidence.  It's there and I would wager would stand up in court (I have other evidence as well).  This is a forum composed of businesses that do tinting,  I can see that this is going to be biased.  Any comments from customers here?  😉

21 minutes ago, Audiomotive said:

I’m sorry that we can’t come to an understanding. The vehicle was in our shop for 1:30 to tint and of that time about 45-50 minutes with ignition on as the windows need to be moved up and down. We do have two bays yes one for stereo and starter installs which has the door open all day and one just for tint and clear shield which we can close and leave till the job is done. Again I’m sorry you feel this way. 

Okay - Hopefully it's a lesson learned.  Try and actually improve your service, write your tints on the invoice, (and certainly don't swap for wrong tints if you do), and maybe train your employees (tinters) better and check if they aren't screwing up.  Be it dirt, or scratches or whatever.  A lot of stuff went wrong here.  Also it's unusual for customers to make up stories that you scratched/damaged their vehicle especially if they have photos or videos.     Additionally if your website states you are factory backed don't then tell customers the warranty is through you.  Remove that crap from your website, your warranty  would be factory backed if you gave people warranty cards and they had a warranty from the manufacturer as well...

just my 20c

25 minutes ago, Tint Eastwood said:

This is exactly why I got out of auto.  

What's that supposed to mean?  So this place doesn't deserve a negative review?  I'm 100% truthful and they cut up my car in service.

I deal with customers as well, but when I screw something up I pay up or make it right.  I've never acted like an absolute douche like this guy has (to a customer that is).

13 hours ago, jconnors said:

 

was thinking the same thing

 

these situations are posted here all the time and even with both sides of the story, we still don't know who is to blame and no one here can make that call. 

 

i see a bunch of scenarios here

1) car was scratched when it went in

2) shop scratched car on accident and knows about it and is denying it

3) car got scratched at shop and no one even realized it

4) customer got a scratch after leaving

5) someone walked by car while it sat in shops parking lot and scratched it on accident

6) customer stops for gas on the way to shop and it gets scratched

7) probably others you can come up with.....

 

i've accidentally damaged cars in my shop before(after almost 30 years, you're gonna have a couple) and i've paid to get them fixed.  but i've also been blamed for damage i didn't do and i will NEVER bend to paying for that.  i, for one, am not a believer that the customer is always right because too many people take advantage of a situation.

 

Yeah, except that they did create this scratch.  I checked out all the windows and paint near them just before leaving the shop and they were to tint immediately after. So did my dad.  Pics or not.

Before

After

Now keep in mind, I have stuff to do, and so do my parents who's car it is. We don't live near each other so pics are taken when I am available with my camera.

15 hours ago, Guest Douche from audiomotive said:

Just so everyone here is clear. On jun 3rd we tinted "basige's" 2016 HYUNDAI Elantra  in xpel ceramic film. When the customer came to pick up the car my sales person had started writing up the bill he mistakenly had regular film in the invoice.  The customer questioned the price and I also noticed and commented that we had used ceramic which the sales person charged accordingly. The customer left the shop then came back in to ask about warranty.  We don’t hand our warranty cards because we don’t receive them from xpel ( might be a canada thing) and it isn’t an issue we offer a lifetime warranty on all our work. The customer seemed to understand this. 

 

Then fast forward a couple of days later (5th) the customer comes back claiming we scratched his car. I went out to look as this is not something that would normally happen. I noticed that the scratch seems to originate from inside the seam between the door and the quarter panel. I have seen this sort of claim many times and in my haste I may have acted inappropriately and went on the defensive.  The customer claimed he had pictures so I wanted to see them. And from his pictures the scratch did not seem to be there when the picture was taken. I don’t know how long before the picture was taken though all I know at this point was it is there now. And upon looking over the vehicle I noticed scratches on every panel. So I agreed to refund him his money as I didn’t want this matter to progress any longer. When I went back to process the refund I should have said nothing. I did comment that in the future when he picks up a car from somewhere and notices some damage that he should mention it right away as most shops would deny it all together. At this point I think we were both upset. Him at having to come back and try to prove that we damaged it and me at the fact I just worked for free. I will stand by my warranty even though I may have told him I wouldn’t it was more in the heat of the moment. Lots of raised voices from both parties and I also had many customers in my showroom. I have tried to contact "basige" a couple times since then but the phone number kept saying customer not available. If you see this "basige" please contact us. 

This is a lie, the car was worked on the 4th, and I returned (with my parents) on the 5th.  I didn't then come back to ask about the warranty, I asked on the spot.  You absolutely had your un-profesisonal workers create the scratch running from the inside of the panel out.  Also there is a lot of dirt in the tint, which can only be seen now after all the hundreds of water bubbles evaporated.  Plus your guys worked on the car in a dark dirty bay not your "clean bay" as you would have people believe.  Leaving the ignition on for 2 hours.

You're getting a negative review, get prepared to face some justice.

1 hour ago, Cooltimes said:

Your said what.    "4 days prior I prepared by taking pics of all the windows and paint areas around them in case there were scratches/damage after tinting."" NO ONE DOES THIS."

You sound like the guy that eats 90% of his meal and complains to get a free meal. I wonder if your yelp reviews are 70% 1 stars and 30% 2 stars.

Dude!!  4 days before you take pics predicting this would happen. Ive seen this before and pisses me off that people try this. Now!  if you had 4k video in front of the shop that same day 5 mins before handing over the keys. You might have a case. Remember your in snow territory. Your car probably has marks everywhere.

Once your car leaves the shop your done. How can you 100% say it was them" You can't" 

Thats like blaming someone for stealing your wallet and later on you find your wallet. You end up feeling really stupid and bad about it. 

I believe we know what really happened

Every insurance person and every lawyer in the land will tell you to take pics of your car before you have people using box cutters on it's windows.  You're out of line.  And apparently you know everone in the world, because you checked that no one gets pictures/evidence of their car    I'm sorry if I am surprisingly informed and smart and that hurts you emotionally.

Also everyone: this is one of their (AudioMotive) accounts, joined just to post this.  They think they're going to bully me here or discredit me, bunch of clowns.

So here is an update, I was finally able to roll down the windows after 4-5 days and had a look at the actual tint.  It has about 10-15 dirt specs (white with stuff in the center).  So I will be leaving a review, I just need to get more pics of the dirt specs.  The reason i will leave the review is that the guy said I am on my own with the tint, no warranty, and that was his coverage of the scratch they put in.  Plus he was a total douche.

So the review will be going up in a few days once i have time for more pics and to write it up. 

Meanwhile, the business is AudioMotive in Ottawa, and the douche owner is James Witty.

Disclaimer: this is actually my parent's car which they got weeks earlier.  And woah, someone taking pics before sending a car in for tint work is fishy?  Yeah right, it's due diligence.  I've worked in the auto industry before , and I don't like to accuse people without proof. So there you have it.

I'll put up the pics here as well.  Just busy, this is extra work that shouldn't be required to get a tint job.

@Diablo's Tint  I would but the matter is now resolved and I am not posting a business name.  So I am going to save time and not do it.

 So here is the result:   We got the damage appraised at a body shop FIRST, we know the owner and after he investigated the fresh/sharp scratch he quoted the quarter panel repaint at a very low price of 220CAD (I've worked in bodywork in the past as well and I know this is a deal).  Not that he would like to repaint due to one scratch that's not huge, so it wasn't a business opportunity for him anyway - he wasn't going to get the work.

Went to the tint shop and explained.  The owner turned into a complete douchebag immediately.  

"I guarantee it wasn't me who did that..." (or my guys)
" there is no way we can cut anything"
"there is dirt in the scratch"
"so how do i know someone else didn't scratch it"
"do you have photos from a day or two ago"   (yes i did and showed them)
"so how do i know someone else didn't scratch it" (yeah... highly likely)

" look at all the other scratches on the car, did we make that one on the hood too?"
....
"you can buff that out, there is no way I am repainting the quarter"   (no you can't, the pro already looked, down to primer)
etc etc
eventually he started yelling, I told him i saw it on the lot but didnt want to accuse him until I reviewed the photos I had on my DSLR at home.
anyway,  a total douche IMO, but he decided to refund the tint job to get rid of the issue, the tint job was more expensive than the quarter repaint so we agreed.  Lets hope the tint is going to last.
I had to tell him to stop arguing after a while and refund already so that I don't leave him neg reviews... he was trying every trick in the book.

Also something very very interesting; he said he always has this issue when someone gets ceramic tint.   It was a bit of a schizophrenic moment, but yeah, he has issues with his tinters for sure.  People who spend more just pay more attention to their cars and note issues... no way everyone is making this up against him.

Oh well, so much for great google reviews.

Okay, thanks.

The other reason I am concerned with them using the wrong tint is that when we walked back in to pay/pick up they wanted to charge for non ceramic, and I had to ask "which tint did you install?" as I was just quoted $100 less than originally for ceramic....  ugh.  what a shitty experience with a well reviewed shop, so far.

Yeah it's 70% tint on the front over factory ~78%,  legal here is 70%.  So it's borderline.

But how can/should they make right scratching a rear quarter panel with the knife, that is at least $500 to repaint I assume from my other experiences in body shops...  😕

Regards

Edit: Is there a way a tint shop can prove they used a specific type of film to a customer?  With their samples/BTU meters perhaps?

Hi, I wanted to get some people's opinion here on what to do in this circumstance.

Took my car to a well reviewed tint place in Ottawa the other day to get a specific model of ceramic tint done (Xpel XR black).    Didn't have time to stick around and watch.  4 days prior I prepared by taking pics of all the windows and paint areas around them in case there were scratches/damage after tinting.

When picking up the car, we noticed there was a kind of knife cut into the paint at the rear quarter panel right under the window.  We weren't sure if it was there before as it was small so I had to wait till I got home to review the pics.   Turns out there was no cut there.  So they ran the knife into the panel when cutting the tint.    The cut looks deep and will need at minimum touchup paint, and that still won't be the same condition as pre-tint.  

What is fair compensation/resolution there from the tint place?  I also think the guy doing the work  knew he made the cut and didn't admit to it.

Additionally, they have on their website a statements that all tints are backed by factory warranty, but when I got the receipt, they did not provide a tint warranty card, NOR did they want to write down on the receipt which tint it is that was done.   Also the price of $300 CAD to do Xpel Ceramic was much lower than other places.  So I am not sure if they even installed the right tint.

And again, they have a lot of positive google reviews, so this totally sucks.

Thanks