Whether it's a restaurant, a plumbing service or a tint shop, I am a big believer in giving the store owner a second chance - if they show a basic and sincere willingness to make it right when a customer isn't happy, that's all we are usually looking for. That's why when one of MY customers complains and comes back (a rare occasion but yes it does happen), I found that they don't necessarily want a perfect job, but just that I'm willing to take the time to make sure they're happy in the end . To me, that's a perfect job : when the customer is smiling and glad they came in. I don't sell window film or tint jobs; I sell comfort and satisfaction!