PaintPro

Be willing to sell your soul, your first born child and pledge allegiance to all things XPEL.

Polish it off with a medium polish.

Why don't you start offering PPF for toilets while you're at it?

On ‎3‎/‎16‎/‎2020 at 8:00 AM, Speed said:

No problems here, I've sent back maybe 2 rolls since they first came out and never had any issue with customer service.

Interesting. Maybe they're sending all of the defective rolls to me?

I order all rolls with cap sheet which did cure the hazy lines I was seeing.

I've sent back over 20 rolls due to dead adhesive or major blemishes. It gets very frustrating especially when jobs are stacked during the busy season.

On ‎3‎/‎14‎/‎2020 at 3:00 PM, PRatx said:

kind of silvering , looks like premature adhesion , from pressing or stretching

did you try to increase the soap concentration?

On large hoods like this I add extra soap to my slip. The weird thing is it will behave like a pocket of trapped moisture.
I've only noticed this on the 72" rolls

Just use it sparingly on areas that are being difficult. A small can of Pro Bond lasts me 4-5 years 

Just buy a $50,000 Metra scanner. 

Been there done that. 

If there’s dirt stuck to the adhesive that part of the film is toast. FYI the adhesive is always activated. Just trim it and send it. 

Photo shows the current issues that look like trapped moisture. 

I’m a ten year installer and have used 3M, XPEL, STEK and have been using Suntek exclusively for the past five years. 
 

The first 8 months everything was fine, adhesive was great, no blemishes no comebacks. 
 

Then all of a sudden almost every roll there with issues with blemishes and dead adhesive where it wouldn’t even stick glue side to glue side. 
 

This went on for months until it was escalated to the North American sales manager. To fix the problem I was told it would be noted in my account that I was to receive rolls with the highest master roll number and that it would go through a secondary quality inspection. Wether this is just BS or not I don’t know, but for the next six months the film was perfect again. 
 

Now six months later the same issues pop back up and I’m exchanging 50% of the rolls I ordered, so I remind the salesperson when I order about the notes in my account and the film goes back to normal again. 
 

Now here we are again same issues and more lost time and profits which Suntek could care less about. 
 

Also I’ve been having areas that look like trapped moisture that won’t dry out but feel and behave like trapped moisture as in this pic. This just started a couple of months ago. 
 

All I get from Suntek is we haven’t heard of these issues and it’s highly unusual. 
 

I’m at a crossroads here as when Suntek is on point it is amazing, but when it’s not it really sucks. 
 

Anyone else have similar issues with Suntek they would like to share?
 

On 11/11/2019 at 5:29 PM, fidapatel said:

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Good for you!

All of those photos are staged. Look at the lab coats, you can still see the creases from them being folded up.

Just more XPEL BS.

On ‎8‎/‎31‎/‎2018 at 2:58 PM, JoshVette said:

Thanks  for the feedback.  He told me some cars with PPF on them did not look weird with his glasses on but then some cars with PPF on them did look weird with his glasses on??  I wasn't sure if it was a certain type of film that does this or all films in general or just films with hydrophobic top coats or what?

 

He said he wears his glasses all the time so if this is the case he just won't put the film on at all????   ugh.....

 

He also mentioned a car in a garage that had film over it that did not look weird with the glasses on but this was in the garage and not direct sunlight.  Is it a sunlight thing with the glasses on?  if there's cloud cover will it look weird?  

 

TIA  Josh

Just give him the we won't be a good fit line.

If he wears his sunglasses all the time he must be a huge douche knot!

52 minutes ago, pro-tect mobile said:

That's interesting. I have never heard that term used before. From looking at the pic I thought it was from where the film had stuck to itself during the removal process. If the film is dry when it happens then you separate it the adhesive will get distortions in it that look very close to that. I use Suntek almost exclusively and have never seen the "cat tails" but will definitely keep that in mind if I run across it. 

First time it happened to me I thought the same thing. The defects are raised like welts and are usually in a symmetrical pattern, definitely not an install defect.

The defects in the last pic at the front of the hood is a manufacturing defect known as cat tails. They are un-melted urethane pellets.  The installer needs to redo that or any other panels affected with those defects and send the defective pieces back to the manufacturer for a credit.

I see this with Suntek from time to time and they are great about replacing the film.

17 hours ago, envious eric said:

I would love more information on this...what are you (Xpel) going to do to get more PPF clients through my doors?

 

I was told by the old rep in my area he wouldn't entertain the idea of making another xpel certified shop out of mine because I was "too close to another shop that does insane volume in film purchasing (tons of wholesale, and lots of lowball pricing such as $1000 cash full fronts, $3800 Ferrari full car deals).  That right there was one of the reasons I went with suntek instead, no support from area reps where as my suntek rep visits the shop and is willing to hear issues and comes up with solutions.

Eric,

You are not alone. That's why a lot of installers went to Suntek including myself. I hear from my XPEL rep once a year if I'm lucky, although the Rep I had before this one did call me once a month to see if I needed anything.

I've also noticed a few long term XPEL loyal installers also switching over to Suntek.

On ‎2‎/‎21‎/‎2017 at 4:04 PM, XPEL Jeff said:

 

The cost varies by region, dependent on the cost to develop a complete database for that market and the level of film sales to offset the expense.

 

In a place like Europe where the cost to develop a new database from scratch is extremely high, it is tied to film purchasing (patterning/software is essentially a money losing business in emerging markets, so it must be supported by film sales to avoid an unreasonable software cost).

 

You are not required to buy XPEL film to use DAP software in the U.S. (heck, we even let distributors of some other brands of film use it).  

Well now XPEL has instituted the cut bank/cut credit system here in the US. I was only given ten days notice.

I guess STEK and Suntek are taking a huge portion of XPEL's profits.

Seems like an act of desperation to me.

So XPEL is going to cut off their nose to spite their face?

Sounds like a woman scorned situation.