No Show & No Answer

[flat rock stan]

I just book um all and tint the ones that show. Overbook? tell them their car is built sooooo good it is going to take longer............. then they are happy cause "their" car is special Works all the time Back when I had more installers we could turn a car out in 15 minutes. Can turn them out now in about 30- 40 minutes with fewer installers

Cheers

edit spellen

[dbdreams]

My day starts at 8 a.m. so whether I have one car or five they all have an 8 a.m. appointment and I do them in the order they made their appointment. If one doesn't show, no matter, I just start on the next one and so on. On days I dont have anything scheduled or I get caught up it is first come first serve. I have been doing it this way for about 10 years now and it seems to work best for me.

[dbdreams]

Also I rarely call a no show to ask why they didn't show because if they have already wasted your time by not showing then the phone call will most likely also be a waste of time.

[KonSiva]

My day starts at 8 a.m. so whether I have one car or five they all have an 8 a.m. appointment and I do them in the order they made their appointment. If one doesn't show, no matter, I just start on the next one and so on. On days I dont have anything scheduled or I get caught up it is first come first serve. I have been doing it this way for about 10 years now and it seems to work best for me.

this is good advice... i like that... this way you get all your cars that show and just because of someone not responsible you still have your work cut out for you... at the end, they are the ones who loose... Thank you DBD

[Guest GreenCove]

no shows suck :

[The ///Man]

My day starts at 8 a.m. so whether I have one car or five they all have an 8 a.m. appointment and I do them in the order they made their appointment. If one doesn't show, no matter, I just start on the next one and so on. On days I dont have anything scheduled or I get caught up it is first come first serve. I have been doing it this way for about 10 years now and it seems to work best for me.

as of 2011 this is how I am going to do it with scheduling...if they are late..they go to the back of the line. <img src='http://www.tintdude.com/forum/public/style_emoticons/default/thumb.gif' class='bbc_emoticon' alt=':' />

About how I do it, except in the winter where I am a bit more flexible. When I am 5-6 a day deep, it's 8am and first come first serve unless someone doesn't want to get it until the afternoon, then I will bump up some of the more urgent things.

[Underground]

and how do you take a deposit over the phone? i'd say 90% of my appts. don't even come into make the appt., they just call and set up a time.

Same. Id love to take deposits, but its hard to do that over the phone.

[Guest tdmillet]

take deposit if they dont show they loose there money

[Guest tdmillet]

this is how i do it. i have three appointments that i take deposits on and then i tell 2 or 3 customers to drop off their cars for the day. it seems to work really well.

[Sisqouc]

They do it all the time, but considering my recently divorced low price competitor likes to stay up all night doing m*th it is only a 50/50 chance the SHOP will even be open when they get there.