pierce8468

There is a Huge difference between watching the competition and worrying about them!  When you worry you lose sight of your business!   We have a guy who is dropping his prices, hash tagging our shops name in every social media post he does, in an attempt to steal customers looking for us on facebook and Instagram.    However I am not worrying about him one bit, but rather laugh at him for looking so desperate.  

Yelp is a tint shops worst nightmare!   For one they don't organically post reviews, but rather use an algorithim * sp  to decide what reviews will be posted.  aka the guy who does a lot of reviews is more likely to get his review posted .    they also will tell you that most places have a 85% positive review on their page.   So you bend over backwars to have excellent customer service and end up with the same positive rate as the douchebag down the road.    Lastly it seems to attract the worst types of customers.   the ones who will go over the glass with Jewelers goggles and then complain about 2 specks in the back window, and of course leave you a bad review when you say that's to be expected.