Customer or Employee ?

[tint123]

So, a Customer comes to you with a complaint about one of your employees, do you immediatly

jump on the Employee, or do you first listen to the Emplyees version of what happened ?

A person I know was presented with this scenario, I said I would post here and let them know.

[mlemm99]

listen to the employees version, customers can be insane

[flat rock stan]

I would get the employees story immediately...... them compare the two versions and try to figure out "the story".

Sometimes customers just imagine stuff or see a opportunity to stick something on someone else so they don't have to face consequences of their actions.

That said............ employees can do or say the darnedest things

[Slick]

I would get the employees story immediately...... them compare the two versions and try to figure out "the story".

Sometimes customers just imagine stuff or see a opportunity to stick something on someone else so they don't have to face consequences of their actions.

That said............ employees can do or say the darnedest things

this

There are 3 sides to the story....the customer's, the employee's and the truth. It's up to the employer to figure out the 3rd side.

[Guest Malcolm E Boo]

I would get the employees story immediately...... them compare the two versions and try to figure out "the story".

Sometimes customers just imagine stuff or see a opportunity to stick something on someone else so they don't have to face consequences of their actions.

That said............ employees can do or say the darnedest things

this

There are 3 sides to the story....the customer's, the employee's and the truth. It's up to the employer to figure out the 3rd side.

Wow when I read the first post my thoughts were exactly the same, Slick.

Never judge anything until you have ALL the facts

[Guest filmslayer]

agreed ... also depends on employees past record as well ...

[Slick]

Wow when I read the first post my thoughts were exactly the same, Slick.

Never judge anything until you have ALL the facts

We are spending too much time together Malc.

[Guest Malcolm E Boo]

Wow when I read the first post my thoughts were exactly the same, Slick.

Never judge anything until you have ALL the facts

We are spending too much time together Malc.

scary innit?

[Slick]

You know what they say....great minds....and all that.

[Tint Wife]

I would get the employees story immediately...... them compare the two versions and try to figure out "the story".

Sometimes customers just imagine stuff or see a opportunity to stick something on someone else so they don't have to face consequences of their actions.

That said............ employees can do or say the darnedest things

this

There are 3 sides to the story....the customer's, the employee's and the truth. It's up to the employer to figure out the 3rd side.

Wow when I read the first post my thoughts were exactly the same, Slick.

Never judge anything until you have ALL the facts

Exactly