robraz

Everyone gets these customers and in my experience most of the time they are unreasonable because they are uneducated and expect unreasonable outcomes. One thing I have done in the past was told the customer that if they can have another shop do a better install then I would give them the money back but if I can point out the same issues then they are SOL and I have even had a customer come back to my shop and apologize to me because when they went to the other shop they could tell what kind of customer they are and they told them that if they did it chances are it would be the same ....of course this only works if I'm absolutely confident that the other shop could at best match my results....so far I have yet to refund one of these customers
 

Nope, and no one else does either. It's all a matter of lighting. As long as there is more light inside than out, you'll always be able to see in at night.

There's an old adage that says "quote the highest price possible while keeping a straight face", and if they don't flinch, add "plus installation".

never posted a pic before but thought this was cool.  alligator was going crazy because of seeing people on the other side of the glass.  put some SolarFX film from Dragon Distributing on to calm her down.  at Electric City Aquarium & Reptile Den in Scranton, PA
 

 
 

never posted a pic before but thought this was cool.  alligator was going crazy because of seeing people on the other side of the glass.  put some SolarFX film from Dragon Distributing on to calm her down.  at Electric City Aquarium & Reptile Den in Scranton, PA
 

 
 

i was thinking "for my first picture post, i have to compete with a toilet!"  not fair...  lol

never posted a pic before but thought this was cool.  alligator was going crazy because of seeing people on the other side of the glass.  put some SolarFX film from Dragon Distributing on to calm her down.  at Electric City Aquarium & Reptile Den in Scranton, PA