brianhwang22

Dynamic atl. I agree with you. I have tried to do redos for these kind of customers and it just becomes a bigger mess. Thank you for solidifying my thoughts. And I do like the 50 percent discount idea. Thanks

Thank you dano. It was a dark gray silverado

I would like to hear some stragtegies or ideas on how your shop would handle customers like the one I am about to describe? I had a customer today that just ruined my day and would love some support from brothers in the same industry. We tinted a silverado 1500, just the 2 side roll downs to match the rear factory and the front windshield with a clear. 3 days pass and the customer rolls up in front of the shop and steps out and starts getting irrate in front of other customers saying that he thought we were pros and he said the tint job was absolute garbage. he wants a redo or money back. he says a perfect job is like how the factory tinted his windows. I take a look at the front windshield and its a very good install literally 4 microscopic dust particles in the bottom corner of the passenger side and 1 of the roll downs had 3 small dust particles on the bottom edge. other than that the insall was very goood. I try to explain to him the difficulties of our industry and asked him if he read the disclaimer that we send out with all tint jobs explaining what to expect, care, and etc. i did not once get angry but came close, this middle aged man was acting ignorant, uneducated and just plain mean. i told him wait a full 2 weeks for the film to cure and if it doesnt get better i will not redo them because chances of another installl looking bettert was probably very slim and i told him that i would just refund his money. When he did leave i did send him a text letting him know that his behavior was ignorant and he could have been classy and respecgtful by pulling me aside to resolvet this issue. He blasted the text message in our citys facebok page. i am beyond frustrated. How you you guys have handeleld this/?

s7 does the same crap. I used rayno solely for several years and got warranty requests starting only after 2 yrs. Rayno makes u jump through hoops to get store credit for the warranty and they do not want to cover all the windows that fail.