Flat Glass Dry Times

[Guest zkuhle]

I have a customer who thinks his film is taking too long to dry and has decided not to pay. I have explained it varies by the film type and placement on the window I.e. shade vs. sun side. He thinks it should have been dry instantly. It's been 2 weeks and he's convinced there's something wrong. Is there any information anywhere that I can present to him to explain how why some dry faster than others and give him some realistic expectations?

[Guest RCOOTE]

With my invoice, I provide a care sheet. On that care sheet it states, a full cure can take up to 60 days. Do not clean for 60 days. Also I wright the date expected to be fully cured. But usually 3 weeks is full cure.

[Guest tallscott]

Send him to the IWFA site. They have dry time there.

[Guest Sunlimited]

Usually the warranty cards have dry times on the back....

[Roach]

Why didn't he pay when the job was completed?

-R

[Guest FilmBlazer]

Indeed, the manufacturer's warranty should explain drying. Tell him to pay or there will be finance charges and you will report them to collections... Granted you have a signed contract.

[suntint]

The film manufacturer may have info on the warranty form or elsewhere that talks about drying time. It will look more believable if your customer sees something from the manufacturer.