@DynamicATL ,returning some portion of the $ may satisfy the the customers grievance but how would @brianhwang22 recover his reputational damage in this instance? Your solution makes sence if both parties are reasonable, but his customer is already setting his rep on fire in public. If he's in a small town or tight market this could well affect his future revenue and the damage can't be unseen.
I wouldn't give my lunch money to someone that is still punching at my rep online. The only winner is the jackwagon. He gets a premium install for half price and the installer gets a black eye in the public domain. I can't make good sence of it in this scenario.
Dynamic atl. I agree with you. I have tried to do redos for these kind of customers and it just becomes a bigger mess. Thank you for solidifying my thoughts. And I do like the 50 percent discount idea. Thanks
In the sign biz the norm is 50% before production 50% before install.
In tint, around 20 years ago I had a pita customer start hollerin about some nonsense when I walked out, yanked the film, left the glue and tore up his check right in front of him followed by get the F%&# off my lot. I guess I out crazyied him and he left in a hurry. ahhh the good old days.
I won't let a customer keep my work. I lost about $500 all said and done recently on a motor home front sides because of just this reason. He wanted to keep it and get back some money.... I said no way.