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They told me the internet wasnt pulling in the license..... that wasnt it. They run daul plotters, both less then two years old. One was out of commision. the other wasnt loaded properly so the cut wasnt going through. I had to delete 32 miss cuts, break down both cutter, replace the cut strips, new cut blades, adjusted the guide bearings, and dailed them in. All in less then an hour. Might be my personal best. Always good when the Service manager says "whats your cell #" I dont want anyone else but you to come out here from now on. :bingo

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