mrsunshades

I'm sure you are aware of this problem - that Lexus and some other manufacturers decided to install this super sensitive coating to the inside of the glass, that cannot be razor scraped at all. I had one a couple years ago and I had no idea what I was getting into you, and figured it was a one-time deal where the manufacturers realized what a stupid idea it was, & wouldn't do it anymore. Well, a week ago I had a brand new all electric Subaru SUV. It had the exact same thing on the front 2 windows - IR or UV coating that cannot be touched ! Didn't know about it & gouged the coating with my razor blade ... SO ... Does anyone know or have access to some sort of a complete list of these vehicles? I was informed by my sales rep that anyone using the core software from Llumar gets these notes about potential problems with the software - I don't understand why all  Llumar dealers don't get the same updates. I was completely unaware of this and it's going to cost me quite a bit of money to fix it because even though I didn't do anything wrong, it did happen at my shop! 

I'm sure you are aware of this problem - that Lexus and some other manufacturers decided to install this super sensitive coating to the inside of the glass, that cannot be razor scraped at all. I had one a couple years ago and I had no idea what I was getting into you, and figured it was a one-time deal where the manufacturers realized what a stupid idea it was, & wouldn't do it anymore. Well, a week ago I had a brand new all electric Subaru SUV. It had the exact same thing on the front 2 windows - IR or UV coating that cannot be touched ! Didn't know about it & gouged the coating with my razor blade ... SO ... Does anyone know or have access to some sort of a complete list of these vehicles? I was informed by my sales rep that anyone using the core software from Llumar gets these notes about potential problems with the software - I don't understand why all  Llumar dealers don't get the same updates. I was completely unaware of this and it's going to cost me quite a bit of money to fix it because even though I didn't do anything wrong, it did happen at my shop! 

Somtimes what it takes is figuring out a new way to do things - I was told by a doctor, for my knees & back, to stop kneeling on the back seat to do the rear glass. Well how am I supposed to do that?!? So what I do is go sideways - most rear seats fold down so you can put larger items in the trunk. So I sit down on that seat back and swing my legs into the trunk and I'm sitting down with the glass in front of me, instead of kneeling and having to crane my neck up. 
To do the install I sit down, backwards, on the seat (coming in from the passenger side) with the film draped "superman" style in my outstreached arms, and then just lean back and swing my arms into the car. 
Will post a video of this technique soon.

Somtimes what it takes is figuring out a new way to do things - I was told by a doctor, for my knees & back, to stop kneeling on the back seat to do the rear glass. Well how am I supposed to do that?!? So what I do is go sideways - most rear seats fold down so you can put larger items in the trunk. So I sit down on that seat back and swing my legs into the trunk and I'm sitting down with the glass in front of me, instead of kneeling and having to crane my neck up. 
To do the install I sit down, backwards, on the seat (coming in from the passenger side) with the film draped "superman" style in my outstreached arms, and then just lean back and swing my arms into the car. 
Will post a video of this technique soon.

Somtimes what it takes is figuring out a new way to do things - I was told by a doctor, for my knees & back, to stop kneeling on the back seat to do the rear glass. Well how am I supposed to do that?!? So what I do is go sideways - most rear seats fold down so you can put larger items in the trunk. So I sit down on that seat back and swing my legs into the trunk and I'm sitting down with the glass in front of me, instead of kneeling and having to crane my neck up. 
To do the install I sit down, backwards, on the seat (coming in from the passenger side) with the film draped "superman" style in my outstreached arms, and then just lean back and swing my arms into the car. 
Will post a video of this technique soon.

Whether it's a restaurant, a plumbing service or a tint shop,  I am a big believer in giving the store owner a second chance - if they show a basic and sincere willingness to make it right when a customer isn't happy, that's all we are usually looking for. That's why when one of MY customers complains and comes back (a rare occasion but yes it does happen), I found that they don't necessarily want a perfect job, but just that I'm willing to take the time to make sure they're happy in the end . To me, that's a perfect job : when the customer is smiling and glad they came in. I don't sell window film or tint jobs; I sell comfort and satisfaction!

Whether it's a restaurant, a plumbing service or a tint shop,  I am a big believer in giving the store owner a second chance - if they show a basic and sincere willingness to make it right when a customer isn't happy, that's all we are usually looking for. That's why when one of MY customers complains and comes back (a rare occasion but yes it does happen), I found that they don't necessarily want a perfect job, but just that I'm willing to take the time to make sure they're happy in the end . To me, that's a perfect job : when the customer is smiling and glad they came in. I don't sell window film or tint jobs; I sell comfort and satisfaction!

Whether it's a restaurant, a plumbing service or a tint shop,  I am a big believer in giving the store owner a second chance - if they show a basic and sincere willingness to make it right when a customer isn't happy, that's all we are usually looking for. That's why when one of MY customers complains and comes back (a rare occasion but yes it does happen), I found that they don't necessarily want a perfect job, but just that I'm willing to take the time to make sure they're happy in the end . To me, that's a perfect job : when the customer is smiling and glad they came in. I don't sell window film or tint jobs; I sell comfort and satisfaction!

Whether it's a restaurant, a plumbing service or a tint shop,  I am a big believer in giving the store owner a second chance - if they show a basic and sincere willingness to make it right when a customer isn't happy, that's all we are usually looking for. That's why when one of MY customers complains and comes back (a rare occasion but yes it does happen), I found that they don't necessarily want a perfect job, but just that I'm willing to take the time to make sure they're happy in the end . To me, that's a perfect job : when the customer is smiling and glad they came in. I don't sell window film or tint jobs; I sell comfort and satisfaction!

OK - My customer JUST left my shop with his NX 300 ...TOTALLY satisfied, AND after I scratched the SH*T out of his driver's window!!!
So, I never got the tech bulletin / warning from Eastman, and I always get those - they send them out on any bad situation that would arise from installing film on new cars, as they become aware. So like I said, the first pass of the razor on the driver's side dug right into that IR coating, and it wasn't pretty. So I read about the posibilty of removing all the coating by dry scraping, and it actually works - you can, with new SS blades (I used 6"triumph as well as regular 1" SS blades), remove the coating.  I then went over the whole glass with #000 steel wool, squeegeed and installed my piece. Voila - no bubbles, no troubles!!!  
FYI: The only glass that has the IR is the driver's and passenger's front, but not the small triangle one on the fronts.
You can actually see the IR; it starts about 1/2 inch from the top of the glass (roll it down half way and look from an angle - you can clearly see the edge of the coating.
I also heard that other Lexus models have this, but am not sure yet; will post after clarifying that. 
The image here is when it first happened, after my first few passes - I should have taken an after pic, but got too excited that I was going to solve the problem and not have to stroke a check for hundreds to have the glass replaced!