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Blackdout

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Blackdout

Blackdout

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So I did a Toyota Sienna this past sat and he calls me today saying the tint on his back glass is peeling off because he tried to install a camera on the back glass. I told him that the warranty doesn't cover things like that but he was yelling at me saying I didn't tell him that that would happen. I told him I didn't expect anyone to put a camera on their back glass esp after a fresh tint install. I usually tell customers not to put their suction cup things back on the glass for a few weeks to let everything dry. Anyways he's coming back later today to see how bad it is and see if I can fix it. But my question is... would you guys redo his bg for free? I feel like I'm already going out of my way just to see if I can fix the problem. Opinions?

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DynamicATL

DynamicATL

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Posted

If he was a cool customer and seems like he genuinely made a mistake we would offer to redo it.  If he was rude or seems like he is lying about what happen we might charge.  If you think long term, he could bring more vehicles to you or refer others to you so financially it would make since to take care of it.  With that being said we have a one time no fault warranty, so we would replace the one window film under that warranty.

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