smookee408@yahoo.com Posted September 7, 2017 Report Share Posted September 7, 2017 So recently I had a regular customer ask for tint removal on the back half of a 2015 Mercedes E-class. Basically customer bought the car like that and wanted something lighter. Since they were regular customers and I got distracted and forgot to tell them that removal can cause damage to the defrost lines. Since I messed up and forgot I owe them a new back glass. Replaced with oem glass. A $1000 mistake. This has since made me think of a new process to prevent this from happening again. Does anyone use a damage waiver/ release of liability that has to be signed for removal of the back glass? If so can you post it. I would like some ideas of what to write on such a form. Thanks Link to comment Share on other sites More sharing options...
blackoutauto Posted September 7, 2017 Report Share Posted September 7, 2017 Seems like there is a 99% chance of damaging defrosts on these e-classes Link to comment Share on other sites More sharing options...
DOOTINT Posted September 7, 2017 Report Share Posted September 7, 2017 (edited) A tint shop in the next bigger county from me makes everyone sign a waiver before they do anything to the auto because of stuff like that Edited September 7, 2017 by DOOTINT Link to comment Share on other sites More sharing options...
smookee408@yahoo.com Posted September 7, 2017 Author Report Share Posted September 7, 2017 I don't think you need a waiver for all tinting just the removal of the back glass when defrost lines are present. BTW I asked for the damaged back glass. It's going to be displayed as an example of what can happen. Link to comment Share on other sites More sharing options...
DOOTINT Posted September 7, 2017 Report Share Posted September 7, 2017 I just say No to rearglass tint removals or inform them i am not replacing the window and they can do it with their car insurance if it gets damaged Link to comment Share on other sites More sharing options...
Roach Posted September 7, 2017 Report Share Posted September 7, 2017 (edited) Write it like a 3 yr old could understand it. Keep it short... and then a line for people to sign their name on. Edited September 7, 2017 by Roach Link to comment Share on other sites More sharing options...
WL Tint Posted September 7, 2017 Report Share Posted September 7, 2017 Yeah, removing tint on the rear screen from an E-Class is a no no. I'm not sure about any other Mercedes models, maybe someone from experience can confirm if its the same?, but I never attempt to remove the back tint on that car, they're guaranteed to damage the defroster lines. Link to comment Share on other sites More sharing options...
DynamicATL Posted September 7, 2017 Report Share Posted September 7, 2017 We have all customers (retail and service) sign our receipts which covers refunds, possible damage to the vehicle or them from using any of our products and/or services, etc. We also cover the possible damage to rear window during removal when talking to the customer. However if it is anything we damage, we will replace it. Link to comment Share on other sites More sharing options...
Go2Guy Posted January 17, 2018 Report Share Posted January 17, 2018 I know this post is old but im actually looking to make a waiver for all my customers and was wondering if you can upload a sample of your waiver that you use smookee408@yahoo.com 1 Link to comment Share on other sites More sharing options...
Stewy Posted January 19, 2018 Report Share Posted January 19, 2018 Im sure you have a business liability insurance. Why not use it for this? Link to comment Share on other sites More sharing options...
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