Jerry Hernandez

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About Jerry Hernandez

  • Rank
    Extasy Tinting

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  • Gender
    Male
  • Experience
    Since 1993
  • Country
    Nothing Selected

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  1. How long should we expect the PPF to last being that different cleaners such as Clorox and windex are being used as cleaning agents? Is it warranted for 10 years still?
  2. First of all, if you have air bubbles, you have problems. If they're water pockets, then your good as long as they're not too big. SolarGard is a fantastic film and company, I've used their HP Supreme for 11 years, have never had it fade or change color, have had about 5-6 adhesive failure warranties. As far as the windows staying up, it's really going to depend on how much water you're pushing out, and the amount of direct sunlight it gets. Ask your SG rep, they would have a good idea for your region as they talk to a lot of shops. Anyway, good luck!
  3. Personally I use SolarGard Ultra Performance Plus 80. Looks and performs exactly like Llumar Air80 except Air80 is easier to shrink. Specs are as Crystalline without the 3M pricing.
  4. A little late reply, but if you're interested, I live in the southwest USA. Climate here is similar to Phoenix AZ. I have tinted for 25 years, have used the SolarGard HP Supreme for 10 years and have rarely had adhesive issues and have yet to have it fade or change color. I've had it on my truck for 10 yrs and still looks perfect. It's not the easiest to shrink, but great lifespan! And they're a huge company. Try a sample roll.
  5. I'm definitely with you guys! I hoard them and let a recycling plant have them just so they don't end up in a landfill or I'll let customers have as many as they please. The large ones I'll try to let my distributor have them so he can reuse them. FYI the plastic is Polystyrene if a plant ever asks.
  6. Hello I have been installing PPF for a few years now and am a dealer with Solar Gard and XPEL. I do a few installs a month, 2-3. The two biggest difference I can tell on both is that XPEL does have nicer patterns (we know that already) but with SG it cuts easier when you have to do any trimming. With XPEL I feel as if I have to dig deeper with my blade to get it to cut, as with SG, I have to dig but it's easier. Other than that you have to put them side by side to be able to tell any difference in texture which is extremely minimal, XPEL having a smoother one and XPEL has the self healing top coat up to .5mils deep. SG doesnt promote that but it will to a small degree, I tried it. XPEL has a 10yr warranty and SG had a 7yr. So if you don't want to purchase XPEL, SG is a great product in my opinion. What I do is I quote both materials and let the customer make the decision how much they want to spend. I only install kits with both companies. Hope this helps.
  7. There really isn't a fool proof formula for this. I just about plead with my customers to cancel beforehand, some do but about 90% of customers that aren't going to show, don't call. What I do is that at the time of booking I inform them off my cancellation policy. This is my speech "If you need to cancel or reschedule I ask you inform me as soon as you find out so I can free up my schedule. My cancellation policy is that if you do need to cancel or reschedule I need to know latest the prior day to your appt by the end of busn day. In your case it'll be (ex) Monday by 6:00. If I don't get ample cancellation time and you don't show up to your appt then to get another appt you will have to come in and prepay and there is a $30 no show fee." PAIN IN THE A** EVERY TIME! But customers get it. Then I still confirm the appt at the end of the prior day, if they don't answer then I text them and I'll inform them that if I don't hear back from them in X amount of time them I can't guarantee the appt. I'll try for about 1.5hrs 2-3 times. If I don't hear from them most likely is going to be a no show. I track the customer by the phone number and car. I never tell a customer that wants to get in on a day that I am booked I can't do it. I tell them that the only way is if someone cancels or leaves me standing. Then I give them the option to be on stand by or to leave their car and I'll try to do it but not guaranteed. It really is a lot of work, but I have reduced loosing time. Most no show customers don't come, but that's the riff raff I don't want. I have a solid reputation in town, so I know whom ever they go to, they will not get the level of quality they would have gotten with me. Just my two cents. Hope it helps.
  8. Ultimately it's the responsibility of the shop to make sure the film is installed in compliance. The shop can be held responsible for any liabilities that can occur from illegal tinting, this is one of the reasons why no manufacturer warranties illegal film and the reason why they have a disclaimer in the boxes. It ultimately can be a big liability for a shop. I heard a story in the industry that supposedly a long time ago a shop somewhere in the U.S. installed film illegally. The driver was in a crash and killed a person and was held responsible for obstruction of visibility. Well the family of the victim sued the shop and the manufacturer and cleaned house. Supposedly in Louisiana if a shop gets caught installing illegal, the fine is for the shop. And FYI a waiver is nothing more than an admission of guilt. Now you have evidence that the shop and customer have agreed to break the law. Just don't do it and hold your ground if a customer insists. You don't want to be that shop.
  9. The up charge dilema. I'm going to assume that most shops, like mine, get a lot of requests for Saturday appointments. For years now I have been debating to have an up charge for Saturday's under the laws of supply and demand. In my point of view airlines, party halls, mechanical contractors, plumbers all have higher rates for particular days and times. Why shouldn't our industry? I think 10% is fair. Does anyone do this already? How do you pitch it to the customer? How has it worked and do you make any exceptions why you don't charge it?
  10. I've used clearshield for years and have never had any warranties. I installed it on our 07 camry in 09 after removing 3M because it yellowed and stained after 1.5yrs. The new Clearshield is super pliable, don't need a steamer and the clarity is almost the same as the Xpel ultimate. And it comes with a 7 year warranty. Call your nearest dealer for a sample. If you're in the southwest call Sunbelt Distribution in Houston, I've been dealing with them for 15 years, and never let me down.
  11. I've used clearshield for years and have never had any warranties. I installed it on our 07 camry in 09 after removing 3M because it yellowed and stained after 1.5yrs. The new Clearshield is super pliable, don't need a steamer and the clarity is almost the same as the Xpel ultimate. And it comes with a 7 year warranty. Call your nearest dealer for a sample. If you're in the southwest call Sunbelt Distribution in Houston, I've been dealing with them for 15 years, and never let me down.