XPEL Jeff

XPEL has Spyder C8 patterns (not everything is visible on the website).

No matter what business you’re in, managing expectations is key. You’ll want to explain to customers that ppf is a sacrificial layer. It’s more susceptible during the first few weeks it’s installed before it fully cures/cross links. Show your car as an example when talking with potential customers about what to expect.

I'm sorry that you feel that way, but your post is a primary example of why we are doing this in particular markets. You are using our patterns to sell a competitor's products. It doesn't make sense to strengthen your competitors. Nor does it make sense to enable shops that are competing with loyal XPEL-using shops. We used to get calls all the time from loyal customers saying "why are you supporting someone that is pushing people away from your products while I am trying to bring them to XPEL? It takes business from my shop!"

Appearance and price should be the least of anyone’s concerns, as most films look fairly similar when applied and generally have a cost in the same general ballpark. Make sure you do some testing with staining/discoloration in mind. I’ve never seen this film, but I would apply this advice to any product.

Same product as the a-grade Ultimate Plus, but it has some inclusions or cosmetic defects. It's about 40% cheaper than the a-grade stuff. Perfect for practicing.

We definitely do our research, but typically call folks back even to let them know that we’ll be going another direction. I’m aware of the rep mentioned here, and he’s a great one...just a little spread thin. He regularly rolls up his sleeves and helps his customers install when they’re in a jam. @stewy and @highplains, if either of you want me to reach out to your XPEL rep and get the conversation started again, just pm me.

☝️ Precisely why the scanners don't have much value...they can't. The difficulty in creating good patterns isn't getting the parameters of the bumper as it sits on the car, it's knowing where the kit needs to stretch, rotate, seam, etc.

@OZinstaller, you’ll notice that I said “this doesn’t always mean the biggest shop.” I also said “where they get the most return.” Sometimes the biggest return is growing a small shop into a medium shop or a medium shop into a large shop. I cant speak for everyone, but I choose how I spend my time based on the attitude and loyalty of those in need of help and what I think they can accomplish with the resources I provide them with. I’ve built my entire career on helping grow one man install shops turn into thriving businesses that lead their market, so I sleep well at night. I apologize if I wasn’t clear in my previous post, but the point i was trying to make earlier is that reps generally don’t spend a lot of effort on part-timers, because their efforts are more productive if spent with full timers. This is is no different than if you had a finite amount of time and had to choose between doing work for a dealership that only used your services and pushed your products hard, or a dealership that used you along with other ppf shops and only offered your services when somebody asked for it specifically.

It depends on who you order the kit from. If ordered by phone through customer service, we (XPEL) offer wrapped edges when requested. I'm with the others on this though. It's not a matter of spending time. In fact, the longer you take on ppf, the worse in turns out, in many cases.

We're sorry you feel that way, but yes, we do provide different levels of support. Our reps' time is in heavy demand, so they tend to spend their time in the areas that they get the most return. This doesn't always mean the biggest shop. Having said that we do have a minimum purchase level to be listed on the dealer locator. If a shop is below that minimum, they tend to get less support (unless they are fresh out of training or new to XPEL).

We still have the same folks on board, just added to the team and expanded tech and customer support to include our Canadian office for longer coverage throughout the day. The new folks will will be fully versed soon! shoot an email to me at jphillips@xpel.com if you’d like to discuss details or anything further about your rep.

Where are you located?

The software is generally something that CS walks people through over the phone while remotely logged in. Just let your trainers know that you’d like some DAP training while you’re in town and we can get you with a customer service member. Shoot me me an email at johillips@xpel.com with any specifics that you’d like to learn and I can have someone reach out to you.

Hi @Noel, while XPEL is definitely geared more towards the full time installer, there isn’t much that customer service isn’t equipped to do, short of giving advice on SEO or walking you into car dealerships. What was it that you needed help with?

It looks like the kits from some of the other trim levels will fit it. I’ll notify the design team to have them take a look at it. Min the future, contact XPEL directly to get faster service.