DynamicATL

100 more to go, custom printed film.
 
 
 

I wanted to add a recent change that we did that seems to be helping with people bring tardy.  It has only been a week, so a little premature, but so far so good.  If you have a scheduling system that texts your customers reminders, then make sure you add in the reminder to be on time or early.  It took me a minute to reword it right in ours since the character spaces are limited, but all of our appointments so far have been on time or even early.  Yesterday alone one was 30 minutes early and another 50 minutes early.  The 50 minute early person even said he came in early because of the text.

I used rapidtac 2(1st time)on this black vinyl coverup(outside) of a doorway
It was 30-40*f and it stuck fast

I like it for vinyl especially when its cold out. It tacks up fast.

I have that also,,Pretty sure it has more alky in it for cold weather graphic applications
Alky helps dry out the water and keep it from freezing also

So have you used it on the dot matrix with window film ??

I just ordered a gallon or regular rapid tac, out of curiosity

When its hot I don't think I would use it for the whole window/back glass=maybe just peel down and spray the top dots matrix rear glass
It sticks fast just like adding alky for cold flat glass then when I used it on a car I had to squeegee fast or dump the bottle and refill with a normal mixture

I use it for paint protection only , way to pricy for tint installs

i used this works great on dot matrix sticks fast!!

I have used it,,way to much $$,,but works better than tint solution for graphics
Seems to look funky when it starts drying but no issues or comebacks

Great idea, definitely thinking outside the box.  I have posted it before, but this is how we do it now which helps a lot.  Same as any solution, it is not 100%, but we went from 10 per week to 1-2 per week.  We use to book people in our scheduling system any time they wanted...1, 2, 3 weeks out.  The problem with this is in Atlanta there are a lot of things going on including traffic which can easily change peoples plans by the time the date arrives.  Now we write their info down on a list and explain to them that we will call them 1 day before the day they want.  This is to confirm they still can come in and we then schedule them in our system.  We explain that we have to talk to them that day otherwise they have no appointment.  Along with this, our schedule system sends out texts/emails for reminders.  It is more work to call these people everyday to confirm, but it helps a lot.

You get a cancellation and realize you can actually take a lunch.

Great idea, definitely thinking outside the box.  I have posted it before, but this is how we do it now which helps a lot.  Same as any solution, it is not 100%, but we went from 10 per week to 1-2 per week.  We use to book people in our scheduling system any time they wanted...1, 2, 3 weeks out.  The problem with this is in Atlanta there are a lot of things going on including traffic which can easily change peoples plans by the time the date arrives.  Now we write their info down on a list and explain to them that we will call them 1 day before the day they want.  This is to confirm they still can come in and we then schedule them in our system.  We explain that we have to talk to them that day otherwise they have no appointment.  Along with this, our schedule system sends out texts/emails for reminders.  It is more work to call these people everyday to confirm, but it helps a lot.

Great idea, definitely thinking outside the box.  I have posted it before, but this is how we do it now which helps a lot.  Same as any solution, it is not 100%, but we went from 10 per week to 1-2 per week.  We use to book people in our scheduling system any time they wanted...1, 2, 3 weeks out.  The problem with this is in Atlanta there are a lot of things going on including traffic which can easily change peoples plans by the time the date arrives.  Now we write their info down on a list and explain to them that we will call them 1 day before the day they want.  This is to confirm they still can come in and we then schedule them in our system.  We explain that we have to talk to them that day otherwise they have no appointment.  Along with this, our schedule system sends out texts/emails for reminders.  It is more work to call these people everyday to confirm, but it helps a lot.

I've been thinking of methods to reduce the no show rate for appointments. Taking deposits from your clients is definitely a good way to do that, but doing so removes the trustful relationship between you and your client. The whole premise of a deposit is essentially "Hey, I don't trust you to appear for your appointment so I'm going to take your money and give it back to you when you show up".
After some time of reflecting, I tried to put myself in the client's shoes. What would make me WANT to come to my appointment so I wouldn't even think about changing my mind?
One word: incentivise.
What other value could you provide for your client other than your tinting service?
There are a lot of ways to provide your client an incentive to appear for his/her appointment such as:
1) Small discount for showing up x minutes before their appointment
Provide a small $10 discount if they show up, say, 20 minutes before their appointment. This provides them a cash incentive to show up. I'd much rather take a small hit of $10 than lose an opportunity to earn $200 from a job.
2) Gift card
Same concept as above, except they receive a $10 gift card of their liking. There are a bunch of electronic gift card retailers where you can just buy a card online and have the code sent to their email.
3) Raffle
If they show up x minutes before their appointment, you enter their name into a raffle for a small but popular item.
4) Rebate referral program
After their appointment is finished, have them send their friends and family over to you. For every referral they send, they receive an electronic gift card of their liking.
These are just a few of many ideas that you can use. Get creative!
Really hope this helps you guys out if you ever get a chance to try it, please post here if you've noticed a reduction in your no show percentage so we can all benefit from it.
Cheers.

Prestige 70 the front of the house

Got to love 3M CS Carbon Window Tint for matching up to privacy glass.  
 

American Muscle back to back...2016 Ford Mustang GT 5.0 and 2013 Chevrolet Camaro ZL1...both getting Llumar CTX Ceramic Window Tint w/ Windshield on the Camaro.
 

2016 Audi A8 CXP all the way around

2014 Audi A7 CXP all the way around with the windshield

2016 Audi A6 CXP all the way around

2016 Highlander CXP all the way around

One of our first 3M CS installs...customers photo since we didn't have time to take any.  He will be back soon to get the windshield done, so will grab photos then.
 

Corvette Stingray looking good in red while getting Llumar ATR!
 

American Muscle back to back...2016 Ford Mustang GT 5.0 and 2013 Chevrolet Camaro ZL1...both getting Llumar CTX Ceramic Window Tint w/ Windshield on the Camaro.
 

American Muscle back to back...2016 Ford Mustang GT 5.0 and 2013 Chevrolet Camaro ZL1...both getting Llumar CTX Ceramic Window Tint w/ Windshield on the Camaro.
 

The new C class generation is growing on me.  At first didn't like it, but getting more used to it.  We used to do more BMW's than any other luxury brand, but lately Mercedes is taking over.  This one is wrapped with Llumar CTX plus Sun Strip.